I applied online. Prepare some questions to have at the end for the interviewer. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. Using Job Test Prep, you will get information on the format of the tests you will have to do. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. It looks at how you would deal with each one. Got the call as soon as I got home to come to an induction day. I was also told that once they had finished I could just leave. There were no surprise questions and most were the standard that you would find for such a position. Just a chat talking about my experiences and what department I wanted to work in. If you dont already have a CV use ourfree CV generator. 3) Give me an example of a time when you succeeded in life? Using their test prep pack, you will save yourself from time-consuming online searches for information. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. Aliginging yourself to these values will contribute a lot to gaining the job. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Tell me about A time here something hasn't gone to plan. It looks at how you would deal with each one. Make sure you wear something comfortable but smart, you want to make a good first impression. It varies from shop procedure questions to customer service. Interview was with store and area manager, both really pleasant. I applied online. Company. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. Then contacted shortly after inviting me to an induction. Also asked what is your biggest achievement to date. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The process took 4 weeks. I applied online. It was a calm environment and easy going. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Then mostly explaining the role/ asking min and max hours/ clothes size. It's maybe not the best attitude to have if your a manager. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check Do you try to bring out the best in yourself and in your colleagues? No goodbye from anyone, I just had to walk out. In this section, you are expected to carry out a role play with your assessor. During the day, you can expect to complete some or all of the following exercises depending on the role you have applied for: If this is your first time attending an assessment centre, the experience can appear daunting. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. The process took 1 week. They explain that the 2 cream donuts were not fresh. 3) Give me an example of a time when you succeeded in life? Since then it has prevented 1,000 tonnes of food. Happened over the phone. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. You dont want to rush or be late. I applied online. Why do you want to work for Morrisons? Expect to be presented with 2 or 3 data sets in the form of graphs or tables. The interviewer was nice. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. 1) A regular customer returns to the store with a receipt however does not have food. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Morrisons Customer Assistant, Company Name, September 2018-Current Then got invited to go through an online assessment centre. What is the interview process like at Morrisons? I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Detailed but fair, lot of questions so be prepared! Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The testing process begins after you submit your application. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Walsall - Bescot. Around 12 questions over 30 mins. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. It is based on a set of scenario questions. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Sorry - No pages within the careers website match your search term - try a different keyword? Shift Details: Flexible between 5.30am and 00.15am. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. Online assessment first then interview. Anonymous Employee in Chelmsford, England, I applied online. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Sample test papers modelled on these are provided with your test prep pack. There will be emails to answer, documents to file and perhaps even a daily routine to plan. I interviewed at Morrisons (London, England) in Jan 2018. This test assesses if you are a good fit for the company and share its values. I applied online. Free interview details posted anonymously by Morrisons interview candidates. Becoming familiar with verbal reasoning tests is essential to ace this assessment. Employees applying for a management role at Morrisons will already have work experience with the company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Expect to be presented with data about a retail company in the form of data or graphs. A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. Asked a couple of questions and I responded. Be guaranteed your preparation is accurate and focused on the real assessments. Your CV should be a Word or PDF document. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. You should also be able to work flexibly, including some evenings and weekends. Each set is followed by 4 or 5 multiple-choice questions. I applied through an employee referral. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. It is based on a set of scenario questions. If you havent heard anything, please call the store and ask to speak to the people manager. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Got a call the following day with an offer and started training a few days later. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Tell me about yourself. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. it is . Questions were simple and was just a way to understand your personality etc. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Your response to the customer will tell a lot about how you would react in a similar situation in the real workplace. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Was in person. Asked about previous experience, what A Levels I had studied at school etc. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary Tell me about A time here something hasn't gone to plan. Case study: Two full exercises. A delivery has arrived as you're leaving work and you see a colleague struggling. I interviewed at Morrisons. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Job. Would you offer a refund? Can I Prepare for the Morrison Assessments? Sit down with personnel manager. Choose a product from this list and sell it to me. I interviewed at Morrisons in Nov 2022. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. There are places on teams for people to play a number of different roles. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. Interview was fine, took a few days to hear back from them. The product cost 2 and they do not have a receipt, would you refund them? I was a little shocked by her attitude towards refunds and the store. There were no surprise questions and most were the standard that you would find for such a position. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. 3 Months 69. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Then contacted shortly after inviting me to an induction. Expect to be analysing data while under time pressure. No goodbye from anyone, I just had to walk out. I interviewed at Morrisons (Glasgow, Scotland). You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. Was in person. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. The interviewer was nice. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. Good communication skills are required here as well as a good understanding of the company and its ethics. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? 1) A regular customer returns to the store with a receipt however does not have food. I applied online. Around 12 questions over 30 mins. Would you offer a refund? They read from a guide for the position. I applied online. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was a little shocked by her attitude towards refunds and the store. I interviewed at Morrisons (Coventry, England) in Oct 2019. It is based on a set of scenario questions. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. 2) You witness abuse (racial/homophobic) between to colleagues. I interviewed at Morrisons in Dec 2019. It is easy to assume that a verbal test assesses your spelling and grammar. Customer Assistant Job Openings Morrisons Newington. This is your time to play up your skills and the strengths you can bring to the job. Then completed induction alongside 5/6 other successful candidates. Are you a team player? 1 Week 39. It's challengin. Interview was fine, took a few days to hear back from them. 2. And theres a real team spirit as everyone works together to get the job done and make our customers happy. I interviewed at Morrisons. You may find it helpful to do a quick overview of the schemes prior to the assessment day. The process took 2 weeks. Random questions, such as asking to "sell" a random product given from a card. What would you do? Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. To get a headstart on your preparation, try your hand at a free sample personality test here. If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. Sorry - No jobs match your search term - try a different keyword? 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