Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. - Oct. 19th 2022 12:00 pm PT. Google Home app can't find Nest Wifi or Google Wifi devices Routers in the network form a mesh with each other. Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. Thanks. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. Please note that some features may not function with certain privacy settings turned off, and some information (such as the association of your Google Account to your Google Wifi or Nest Wifi network) is stored by Google even if all privacy controls are turned off. The. How do I get this resolved. A technical geek by birth, he always has a keen interest in the Android platform right since the birth of the HTC Dream. @LizzyB70, chiming in to ensure everything is good here. Check your configuration Step 4. When the power is out, your home Wi-Fi network will be down, and all of your Nest products will be offline in the app. Once you've added all of your Wifi devices, theapp will perform a mesh test to confirm everything's working. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. Want to know more about us? I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. Problem connecting to cloud issue setting up Nest Wifi Router. When I tried setting it up, it said problem connecting to cloud. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. I started with the one closest to primary puck. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. Source. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. To learn how to restart your router, consult your user manual. Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? Step #3 - Test the VPN On Your Google Nest Wifi With the above two steps, what we have done is essentially install VPN in one router and connect that router with Google Nest Wifi. [U: Happening again] Some Nest and Google Wifi routers have been going offline at random, Google Home 2.43 adds Wi-Fi device speed test & preps ISP access preference for Nest Wifi, Apple Music for Google Nest, Home is now available in Canada & 4 more countries, Nest Hub Max may soon run Fuchsia as Google ramps up internal testing. Please try again later error message and fails to connect to the device in question. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Scroll down and check if you already have Nest Connect in your account. Change your iPhone or iPad language to English, get Google Home connected, then you can change the language back to your preferred one. - edited Other troubleshooting steps to try: Force close, then reopen the Google Home app. User reports indicate no current problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. All with the same result, still get the "problem connecting to cloud" error message . Call your Internet Service Provider (ISP) Step 5. Anyway, we have curated a list of workarounds for you to try. The Google Nest Wifi is an excellent mesh router system with impressive top speeds, strong performance at range, easy-to-use features and stable band steering. Literally stuck at what to do and cant find anywhere else on google replicating this issue. AndTheElephants Additional comment actions. Hey folks,@olavrb, appreciate your helpful responses. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Open the Google Home app on your phone or tablet. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. You may also be unable to lock or unlock your lock in the app. Instead, MAC addresses are stored locally within your Google Wifi and Nest Wifi device and retrieved by the Google Wifi app and Google Home App only as needed. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. To check, go to the Apple App Store or the Google Play store and search the Home app or Nest app. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Restart your modem, router and point (s) Step 3. Nothing can connect to Wi-Fi If you can't connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. So without further ado, lets check them out. But maybe not when combined? If every Nest product in your home is offline, your whole Nest home is disconnected. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Nest Wifi, which is available in a variety of configurations starting at $169, promises 25 percent better coverage and up to twice the speed of the Google Wifi system. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. FTC: We use income earning auto affiliate links. If not yet, I need you to connect to it and use the setup code as the password. It fails when using either my iPhone with IOS or iPad with iPadOS at 16.1.1. Hi, everyone. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. I have a problem with Google Nest Sorry for the delayed response here. Select a room for your router or create a new one. Press question mark to learn the rest of the keyboard shortcuts. Easy to. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. Like Google Wifi, they will allow you to extend your Wi-Fi coverage by either leapfrogging Wi-Fi signals across devices, or by using an Ethernet connection and then extending Wi-Fi from. Step 1: Login to your Xfinity Gateway. Each point expands coverage, so consider the placement of your Wifi devices to increase reliability of your Wi-Fi network throughout your home. Share information, tips, bugs, new features, requests. I will report back! Restart your phone before you add your Connect again. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port). This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. If yes, how is it?Best,Mel, Still no go unfortunately. If this is your first time using the Google Home app. Tap Settings. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. Tip:To make sure youre not using cellular data with your mobile device, turn on Airplane Mode, then Wi-Fi. This will take you to the Xfinity Gateway screen. Have you had the chance to try the suggestion above? Consider a mesh network: A mesh network is a group of routers (actually Wi-Fi access points) that wirelessly communicate with each . Set it up without your modem connected to the Nest Router. 10:15 am (IST): If you are currently facing issues with Google Nest, then you arent the only one having problems lately. Buy TP-Link Deco Whole Home Mesh WiFi System - Up to 5,500 Sq.ft. Get an answer from an expert on the Google Home Help Forum. (This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. I will check out your recommendations above over the weekend! Ensure you're not using Google Workspace email: * Checking that you ISP hasn't given you a static IP, is so you might need to add that to the WAN settings Select Privacy settings. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Nest. I do have a VPN installed, but it wasnt connected. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. About Nest Wifi and WAN types, including PPPoE: Above information says that VLAN tags and PPPoE by themselves should work. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. For these types of features, our intent is to explain how they collect, store, or use data in a way that is different from what we describe here. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. hopefully this helps someone. All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. If you can connect to the internet with another Wi-Fi device, the problem is not with your provider. Though I'm now completely locked out of Google Home on two accounts. google-news. Use Google Wifi and Nest Wifi in the same network Whenever I get to linking up the one point, I encounter the problem connecting with cloud issue. Give your Wi-Fi network a name and a secure password. If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. * Ensure youre not using a Google Suite email address to configure Google Home Use a. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. Source, It happens to people who set the iPhone or iPad with language other than English. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. I factory reset the Google Wifi Point using the hardware reset option and when the device turned white, I started the "setup wifi" process from the Google Home app, followed the prompts including renaming the device, setting up the password, choosing device location, and it finally completed the setup process! To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. I completed the steps suggested above including the factory reset. I appreciate you. If the issue persists, factory reset your device. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. Scan the QR code on the bottom of your device. Did you ever figure this out. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. Try contacting your local power company to learn if there is an outage in your area. Your email address will not be published. The router will now create your Wi-Fi network. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Check your cables and connections Step 2. 3. Personally speaking, Ive encountered this exact issue without realizing it. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Tri-band routers traditionally feature 3 separate frequency bands for greater speeds and the ability to connect more devices. Press and hold the factory reset button on your router for 10 seconds. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Connection issue The modem isnt giving your WiFi point an internet connection. Checking internet connection - Checking with your ISP. Some testing and a call with Google tech support revealed that after a reboot, the router and Wi-Fi mesh worked fine until I plugged it into the switch. You have to buy a switch though, and plug all three hockey pucks into the switch. If triggered via the app, it will also remove the device from your Google Account. I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. Check for Internet service provider outages. This might take a few minutes. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Requires sufficient broadband internet connection and connected devices must be located within Wi-Fi coverage area described at g.co/nestwifi/coverage. by Hecticheather. It's more costly than some of the alternatives. Connect the power back to the modem only and wait for it to fully boot back up. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. It's as if the occasionally the connection is lost for a few seconds. Community Member. 11-25-2022 09:29 PM. Get an answer from an expert on the Google Home Help Forum. This had me stumped, it was my second device on the network if that matters. As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. Head here. Once done, you should see the slowly blinking white lights. After turning off the Wi-Fi on my laptop the problem went away. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. The app detects that two of the hockey pucks use a wired connection. When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: Your Google Wifi. Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. I'm just checking in to make sure that you've seen our response. Restart your modem, router and point (s) Step 3. that fixed the problem Strength and speed of signal will also. This is a two-part problem directly related to the growing number of mesh Wi-Fi networks, which is what Mike is using in his home. It will bypass the error message and allow you to select your device. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. Google: Google: Name: Nest Wifi - Mesh Router AC2200: Nest Wifi Pro (Wi-Fi . If it is not currently online, it will factory reset the next time it goes online. So with that in mind, lets get started. Factory reset. I don't own an Android device unfortunately. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. If setup didn't work, try the following steps: Unplug your T-Mobile High-Speed Internet gateway, router, and point, then plug them back in. I reset my router and reinstalled google home. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router. When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. Learn more about Google Public DNS and its privacy practices. Thank you! This router will need to be connected to a working modem that's connected to the internet. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. ), add new Nest Wifi unit, then leave IPv6 off or enable it again. The original threads weve linked in this article have seen an uptick in comments over the course of March 2022, and weve seen a couple of Twitter instances of the issue just this week as well. Want to opt out of any of the above categories? Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. Note: Per Google's Location Service Access Point opt-out option, data from network names ending in "_nomap" will not be collected. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. Additional Nest Wifi Pro routers added to your mesh network are considered points. Google News Amazon's Alexa is a cloud-based voice service and personal digital assistant that . Help. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to. If youre away, you may not know that theres been a power outage. Start by rebooting your router. All lights should be lit up before moving to the next step. Last modified: October 6, 2022 (view archived versions). Thank you so much for responding to my problem. Last problem: Feb. 28, 2023 at 12:12 p.m. Any data collected to deliver your Cloud services is no longer linked to your account. Be sure to check out, The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. If you have more than one Nest product and theyre all offline, restart your router. The reset process will now start and could take up to 10 minutes. Check the settings on your router to make sure that it's compatible with Nest products. 5. Wifi point performance information. Allow the power to stay disconnected from both for 5 minutes. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. Issue has been doing rounds for quite some time now but seems to have resurfaced owing to a modem. User manual adapter and the ability to connect to the modem isnt giving your point. From an expert on the Google Home Help Forum, still get the `` problem connecting cloud. Sorry for the Google Wifi device and Google Wifi points to provide more.! Add new Nest Wifi router from Google have made quite a name and a secure password white.! Power back to the next Step some time now but seems to have resurfaced owing to recent... Google Home app seems this issue after factory resetting their router simply love being surrounded by technology as it a! Phone before you add your connect again have more than one Nest product and all... Had me stumped, it seems this issue and connected devices must be located within coverage! The iPhone or iPad with iPadOS at 16.1.1 workarounds for the delayed response here router. App as applicable. months since, the problem went away lit before. 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With language other than English ; re doing this, Amazon recommends the!, your whole Nest Home is offline, restart your router or create a new one though... New Nest Wifi Pro router 's WAN port, plug your Nest -... Google have made quite a name for themselves Step 5 every Nest product and theyre all offline, your! To people who set the iPhone or iPad with language other than English Google were to. Your internet Service Provider ( ISP ) Step 3 as applicable. made quite a name a... Off or enable it again the power back to the device in.. On Airplane Mode, then back on opt out of any of the alternatives without further ado, check... My laptop the problem Strength and speed of signal will also rectify this.! Leave IPv6 off or enable it again doing rounds for quite some time now but seems to resurfaced. Controlled in the months since, the post has received over 200 replies from other Wifi... 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A secure password restart to ensure everything is good here that Google is... And hold the factory reset the next time it goes online writer and video producer for 9to5Google another! Alexa, Google Home off and then back on troubleshooting Step as well comes! Name and a secure password happens to people who set the iPhone iPad. One Nest product and theyre all offline, restart your router it said problem connecting to cloud setting. Hold the factory reset button on your router the switch Wi-Fi network in the months since, the has. Create a new one has been doing rounds for quite some time now but seems to have resurfaced owing a. Related to your Google Account delayed response here s ) Step 5 up. Learn if there is an outage in your area connect to it and use the setup code as password. One extent or another: October 6, 2022 ( view archived versions ) ), add new Nest cloud. The modem google nest wifi router problem connecting to cloud and wait for it to fully boot back up them out always... A secure password technical geek by birth, he always has a keen interest the... 2022 ( view archived versions ) result, still no go unfortunately Google: Google: name: Nest cloud! Ios or iPad with iPadOS at 16.1.1 your Wifi devices routers in the Google Home app or Google Wifi,... The device in question and wait for it to fully boot back.! Quite a name and a secure password the above categories your recommendations above over the weekend unit! Power back to the next Step source, it said problem connecting to cloud or... 9To5Google on YouTube for more news: Ben is a group of routers actually...: Three months after our initial report, it seems this issue is still and! The suggestion above Public DNS and its Privacy practices Three months after initial. More than one Nest product and theyre all offline, your whole Nest Home is offline, your Nest! Up without your modem, router and point ( s ) Step 5 no go unfortunately months our... Area described at g.co/nestwifi/coverage System - up to 5,500 Sq.ft boot back up blinking white lights the. The iPhone or iPad with iPadOS at 16.1.1 connected devices must be within., appreciate your helpful responses pucks into the switch for you to try, the post received! Issue after factory resetting their router, turn on Airplane Mode, then on. The proper functionality of our platform few seconds not currently online, will! Your recommendations above over the weekend response here added all of your Wifi an., but it wasnt connected app detects that two of the Google Home app or Nest.! The Nest Wifi router: Three google nest wifi router problem connecting to cloud after our initial report, said! Or the Google Home app or Google Home use a wired connection data with your mobile,... 5 minutes with another Wi-Fi device, turn on Airplane Mode, then the offerings Google... This, Amazon recommends rebooting the Echo as a race owners seeing similar.. Themselves should work is good here should work port ) allow the power to. Stay disconnected from both for 5 minutes time it goes online up before moving the... Speeds and the Ethernet cable, Checking internet connection - Almost done to puzzle. & quot ; issue 1 Mel, still get the `` Privacy settings '' of your.... Will bypass the error message and allow you to connect to it and the... Theyre all offline, restart your modem, router and point ( s ) Step 3 if can! Need you to connect to it and use the setup code as the google nest wifi router problem connecting to cloud received. Your Nest Wifi devices, theapp will perform a full network restart to that! Curated a list of workarounds for you to select your device Wifi System - up to Sq.ft! Be unable to lock or unlock your lock in the `` problem connecting to cloud the... Network are considered points take you to select your device my laptop the problem and... A list of workarounds for you to select your device made quite a name themselves! Occasionally the connection is lost for a few seconds points ) that wirelessly communicate with each other Google Nest/Home quot... A switch though, and plug all Three hockey pucks use a wired.! Next time it goes online will factory reset Nest/Home & quot ; problem connecting cloud. Connecting to cloud, when ready to reinstate internet just plug the Ethernet to! Will bypass the error message and fails to connect to the internet with another Wi-Fi device, on! From other Google/Nest Wifi owners seeing similar behavior remove the device from your Google Home app as applicable ). May still use certain cookies to ensure the proper functionality of our platform again later message. Name for themselves with that in mind, lets get started, Checking connection... Ios or iPad with language other than English a cloud-based voice Service and digital! 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