Please contact us on 0300 303 4240 or . The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). The easiest way to apply for Merseylink membership is online here. For details of all our locations and opening times please click here. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. February 27, 2023 equitable estoppel california No Comments . The charge to replace a lost bus pass is 10.00. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. If you already have a Merseytravel Local Travel Pass you do not have to reapply. Designed and powered by You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Each coupon is valid until January 31, 2023. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You can apply for a bus pass up to 8 weeks before it is needed. Please allow 10 working days for us to process your replacement buss pass application. You'll need to provide a crime reference number. Replace a faulty Medway bus pass Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. We will accept the following: To apply online you must be able to provide proof of age and photo identification. to ensure it's working. /Height 596 While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. We can check the chip in your pass at one ofour. We aim to have normal service resumed as swiftly as possible. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. You can view receipts for payments for up to 6 months. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. We will charge you to replace a damaged pass. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Book a library appointment to replace your free bus pass. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. The changes, announced by the . MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Enter a postcode. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . good quality. Eligibility. Find out about public transport fares and passes. We will not charge you for a replacement pass if you have changed your name. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. We would like to send you . You must tell us if your pass does not arrive within 60 days from the date of dispatch. You can purchase tickets, update your details and manage your MetroSmart account online. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Merseytravel Centres: Locations and opening times. Visit the schools transport assistance page for information on travel passes to schools and colleges. Student bus travel from just 98p** per day - Unlimited good times! For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. If your Senior Pass has been stolen, report it to the police. They can also key your number plate into the system so that you can use your account to pay for the journey. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Have you moved home since you received your last concession travel pass? 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. There may be a 10 charge for the replacement of a pass sent to an out of date address. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Online is the quickest way to apply and receive your card. I confirm that the photograph I have provided is a true likeness. 8am to 6pm - Saturday, Sunday and Bank Holidays. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If the pass is damaged, a replacement bus pass costs 10. Click here to see if your address is within Merseyside. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Lost Property. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . We are unable to provide a copy of the receipt of this type of payment. We offer free travel to all Merseyside residents who are aged 60 and over. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. We will replace stolen passes free of charge on production of a valid police incident number. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. You cannot apply online if you do not receive these benefits. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. The police will give you this number when you report the theft. colour. You can appeal within one month of the date of your decision outcome. T-FLOW account online at merseytunnels.co.uk. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. For more details please go to click here to find out which local council issues your pass. You must have officially enrolled in order to be eligible. A bus operator in the North West. I have lost my pass/it has been stolen. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. If you change yournameyou must take your pass and proof of your new name to a, . To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. This same problem is also common with the letter D and C etc. . %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Can I still travel if I lose my pass and I am waiting for a replacement? No, your current elderly persons travel pass will remain valid for travel until it expires. /BitsPerComponent 8 If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Renew a bus pass. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. 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