I have since opened an account with chase but chex systems has put me on a restriction list for five years so for the next five years I cannot write a check nor us my debit card for large transactions like paying rent and i have to pay five dollars for a money order at my own bank and pay a 15 dollar maintainence fee plus I cannot take advantage of direct deposit or multi card use to avoid monthly fee. While telemarketing is not new, banks have an advantage. FCC Complaint suggested caller name as Intersection Inc, Services, Primacy Assist. @BankofAmerica and @Zelle are apparently failing customers again, with money somehow disappearing from accounts. The main goal of Privacy Assist is to protect the private information of the clients of Bank of America. Exceeding transfer limits 5. online and realized that we had been charged $12.99 a month for 7 months and no one could explain at BofA. Executive Customer Relations general line: [protected] Privacy Assist Premier offers identity theft insurance for $12.99 a month, and Privacy Assist Complete includes anti-virus software for $18.99. something is not right with boa and thanks to these comments i will not be taking my business there! If you purchase a product or register for an account through one of the links on our site, we may receive compensation. This has happened to me toothey have two service Bank of America privacy Assist and Bank of America privacy source.I enrolled for one and got enrolled in both unknowingly.I called up during the trial period to cancel it but the number was for bank of America privacy source. Bank of America, in a March 5 response to BankInfoSecurity, confirms a third-party compromise is to blame for the data leak, although it does not identify the company that was breached. The money has not arrived in his account at the destination: Credit Agricole of Guadelupe. I should also state that Michael would read from the sales spiel script NON-STOP without answering direct questions or my request to speak with a supervisor. I told her to verify the call made by her rep and she had no right to call me a liar. He told us "that's a different department" as if I care that it's a different dept! really - because if they had checked his record - he doesn't have a debit card and never had one! I sent a wire transfer from Bank OF America Research Parkway Branch, Orlando, Florida 32826 on 10/10/2007 to Trinidad, and to this date the recipient has not received it neither has their bank any information about the transfer, I faxed my wire transfer receipt to the bank & the recipient, & confirmed all the information I gave to Bank Of America was correct, but still they have not been able to transfer the money, & the money is not in my account - this is all my savings. Does Privacy Assist auto-renews free trial into a paid subscription? After you have prepared all that, the following process is quite simple: Ask the representative to cancel your Privacy Assist service, Verify your account by answering the questions, Ask for the confirmation in the form of a document, Canceling Privacy Assist with the help of DoNotPay app. In June, 2011 he rec. on April 21, 2021 at 10:00 am. You pay a monthly fee, and everything is taken care of. Such a big company only working on phone communication and nothing in written to the customers.I think that's there key point to just keep it verbal so people can be trapped easily for selling this useless service. So they they had reason to believe my card account could have been misused and that they needed to send me the credit reports so I could make sure that my account was ok. I was not happy and when the woman came back on she asked for his SS and DOB which I gave her and asked when I could see the refund. Bank of America - Credit card dispute over atm's malfunction. The letter stated that to be able to release his credit statement he had to call and verify info. Since most identity theft victims have little or no expenses, insurance is not an important factor in deciding which service to buy. The action you just performed triggered the security solution. The program can help customers avoid high-interest payday loans . Read the terms and conditions carefully before you buy. Hello, of my day, with three transfers to the "correct department" to get the Privacy assist removed. Some Bank of America customers have reported money missing from their accounts. This should be fixed immediately and customers should be compensated. Zelle, a peer-to-peer payment network, is owned by Early Warning Services, LLC, which is itself owned by Bank of America, Capital One, JPMorgan Chase, PNC, Truist, U.S. Bank and Wells Fargo. I've called out serious fraud issues on Zelle and this is their latest failure.". ComplaintsBoard.com is a leading complaint resolution website on the Internet. Balance Assist from Bank of America (BofA) is an alternative to payday loans for current customers. Now Im extremely in debt in my checking and I cant get ahold of them. What you did was illegal and I want the money back. " We have to grow within our risk framework. I went back again and finally another clerk explained they give their own rate. : Michael B Jordans rumored new girlfriend is a British model. Bank of America Privacy Assist - Bank of America Online Banking 2015 Login Helps 36.4K subscribers Subscribe 1 Share Save 1.8K views 7 years ago #SocialMedia #software #Computer Do you use. They will always start with free this and free that. You have a durable power of attorney for your father. Search for Quick Approved Loans - Get One Now. The bank uses essentially it's own exchange rates that are much much higher than the official rates. I confirmed if there is any charge for getting the credit report and he said that there was no charge and they sending it out to all people whose account maybe compromised. The Bank of America Balance Assist program is good for qualifying BofA checking account holders who need quick funds to cover an unexpected expense. Instead, I was asked to FAX a death cert. I have now been charged one month for the service. Please respond if you have any interest in pursuing this. said one Twitter user. he said. My father, two months ago almost, had his girlfriend, wire $8000 from a Bank of America branch near Palm Coast. bottom line. Our parsers identified a SSL certificate, so therefore I consider privacyassist.bankofamerica.com secure. My God, this is Bank of [censor]. Office of the Chairman but still no wire and no money, I talk to my branch manager he says that there is nothing he can do because the wire department is refusing to release the money when I ask him why he says that they did not tell him. It is sad to hear that the USA employees at customer assist have to work in such pitiable circumstances. it has been two weeks since I forwarded the information they have requested. Customers have taken to social media to share their disbelief when they checked their bank accounts on Jan. 18, due to an alleged outage impacting the systems of Bank of America and Zelle.. I just cannot find any regularity for charging fees at receiving international funds. It's easy to monitor your credit reports on your own. I complaint in writing to BOA and a month or two later I received a letter, that my money has been refunded to my credit card. That was, like, a red flag for me right there because I don't remember doing all that in one day.". BofA customers on social media also report that when trying to place a call to customer service, they receive a message that their call cannot be completed due to "extenuating circumstances." They didn't give the refund that they said they would and when I called today I was given the run around again ! "We deeply regret that this incident occurred," Bank of America said in a statement about the episode on Jan. 7. I called BoA credit card dept and was told I would have to call the Privacy Assist dept to handle that. Bank of [censor]! Obviously you all should be more careful and pay attention to what you are doing. He said in these days there are lot of identity thefts and seems that there was a hack into a batch of creditcard numbers at thier end. Bank of America has offered refunds to only some of the victims of a scam that uses quick-payment app Zelle to transfer funds out of their accounts. I also had to fuss at them to get the money back. Yes, you're decrepit, old ### parents are being *manipulated* into subscribing to credit monitoring services by the evil Bank of America. Community Rules apply to all content you upload or otherwise submit to this site. This is why America is so messed up greedy ignorant people like yourselves. For those of you that have Bank of America's Privacy Assist credit monitoring service, be aware that they recently had a massive lawsuit against them that is forcing them to refund $700M+ to Privacy Assist customers. DON'T BANK OF AMERICA ! Sheryl Harris writes this column in The Plain Dealer on Sundays. Verified customer. Countless Bank Of America customers reported their money was missing from their accounts, so what happened and has the problem been solved? I recently lost my husband and had been less than attentive to our checking accnt. I sent an international wire transfer from my Bank of America account and paid $45 fee. I told him I'm sure that department would still be interested to know that the reason I cancelled my card was because Michael from Privacy Assist refused to honor the original terms of the agreement that the former rep also refused to honor. I asked how the bank gets this number and she says she never gets a straight answer out of the Bank company offices. According to Fox 32, the issue exclusively affected. The people who work for privacy assist knows the steps of how you are enrolled and they have the authorizations shown how you enrolled. It has also promised that no adverse information from the mix-up will be reported to the credit bureaus. ** I am writing this to inform everyone - don't bank with boa! The outlet also reported that the bank has started the process of restoring the missing funds back to its members. She said that we would need at least 5 victims of this scam who were willing to join as named plaintiffs to file a class action suit against BoA. **don"t bank with bank of america! pic.twitter.com/J8lpqHcfI6. She even dare to say, " we don't know either." Even I drove to Bank of A. and ask the representative in person, the person didn't know the answer and ask the second person to cope, and the second person still didn't know how to answer, and then gave me a number asking me to call by myself. Bank of America currently has approximately 67 million consumer and small business customers in the United States. I sent it on line to Saint-Petersburg, Russia. Cookie Settings/Do Not Sell My Personal Information. closed my credit card account, Bank of America - dishonest refinance good faith estimate, Bank of America - Denied my claim of unauthorized purchases. Haha, that's a really appropriate metaphor. Customers of Bank of America reportedly saw money disappearing from their accounts after they made payments via the transfer service Zelle, which led to a meme fest online. Cancel Direct Line Auto-Renewal Before You're Charged Again! We asked Bank of America about it. Karl. Five messages have been sent to Bank of America. So I asked if the bank's inflated rates get lower if you send more money - she said no. Bank of America - Original mortgage file including insurance policy. Customers took to Twitter to express what an inconvenience this has been for them. She said people come in constantly asking about the same problem - grossly inflated exchange rates and problems with money "disappearing". See how to spot fraud Warning signs of identity theft Red flags of common scams Protect your accounts People are struggling to find jobs. And offering people and communities the resources to flourish. The main advantage to paid credit monitoring is the convenience. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. that he was gone. I have been struggled with Bank of [censor] for a week already, and without a right answer yet. They seem more hesitant if the document is more than a few years old, she said. I thought that was crazy, and tried to persuade them this information they are requesting is irelevent to the wire. They're telling ABC13 Houston that they've been told to call customer service, but they can't get through to representatives on the phone, so they showed up in person. She should not have walked there? A: Bank of America has agreed to cancel the Privacy Assist service and remove the associated charges and late fees. You can use DoNotPay app for many different situations: Suing individuals and corporations in small claims court, Getting reimbursement for postponed and canceled flights, Suspending any other subscription service or membership, Creating virtual credit cards to avoid being scammed after the free trial ended, Skipping the queue when calling customer service. cases against individuals or companies. The Consumer Federation of America says insurance isn't important. Not even a close comparison! BTW I agree that "tigereyze" has a vested interest in the company. No one would get on the phone with me. If you're determined to buy a protection plan, the Consumer Federation of America recently published advice you may find helpful. In 2007, the bank posted a $3 billion loss on collateral debt related . it's unfortunate, but true :(, lovelylady is very wrong. Manipulating and making people do things they would not do if they understood the consequences is dishonest. new policies, I will be changing my bank. You guys are a bunch of idiots. According to Downdetector, claims of Zelles outage increased drastically starting at 7 a.m. EST. Here's some executive contact phone numbers: Whats going on !?!? Is the Congress - both Democrats and republicans looking. I have the service and it does well. Worst bank! Oct 28, 2021, 09:00 ET. This transfer should have only taken approximately 3 days, it is almost a month now & nothing! He had been ill and not used his credit card for a long time but $12.99 monthly fee was started for several month without his knowledge. This feels completely illegal - to answer people's question, yes, you're not alone, this is happening everywhere at this bank and I think a lawsuit is in order. Do not enroll me in something and then make it my job to undo it. What will happen if your Bank of America account is closed? People do not realize they are buying something because they do not have to give their credit card number, bank has it already. The young lady took 40 minutes of her time to assist me in helping and making sure I was comfortable with what I was dealing with credit wise. Bank of America and Privacy Assist are a scam by both companies and they are getting away with it. Copyright 2023 WLS-TV. Bank of America Corporate Center after cancelling i went to their website, and their service isnt really that bad.. im thinking about getting it again.. i just feel ashamed to call and subscribe after the way i treated their employees and manager for something i did get any one can give me a good suggestion i may cosider, You all enroll in the service by agreeing to it. The nonprofit consumer group recommends you ask: Does the service monitor more than credit reports? And, our growth must be sustainable . At one branch location in Houston, a line of more than a dozen customers waited for help, with several of them saying money was missing from their accounts. Well, I got on the phone and asked for a supervisor, but they wouldn't talk to me. "Has the entire phone customer service team been fired? What will happen if your Bank of America account is closed? With our consulting services, you can sue a company that wronged you and claim the compensation easily. Nancy M. Condos I agreed to that only because I wanted that refund. Also banks have voice authorizations and confimations. We apologize for any delays or inconvenience. What are you talking about? This is very very very bad business, my relatives needed this money for medical costs, I have to keep chasing these people, and all I get is bad customer service & serious runaround for my own money. Share your photos and videos with others to prove the truth of your words. They will not release the money, but instead keep requesting this same info from my clients bank day, after day. I agree with earlier comments that 1. Just saying. Defaulted checks 4. and every time I asked I was told a different answer. Since they withdrew the $$ why should I have to prove with a death cert. Rey Garcia has trusted Bank of America with. That did not stop the bank which just kept on pulling the fee out and charging an overdraft fee. She ind. But, last year when I received two wires at Bank of A., and they charged $20 for the first wire, but charged nothing for the second wire. He was never rude out-right, he just didn't respond and kept reading the script. To find out how to get a freeze, see my blog. So I told them "that's fine, but here's what I want to know.. Why did you take the money that you had no authority to take? I received a wire at Bank of [censor] from China, and of course, the other party had already paid the wire transfer fee. Now another thing, identity theft if now currently the #1 white collar crime in America, it is not hard to steal an identity. "A customer has to sign up for it to get this service," Burke said in an e-mail. You must call to cancel your Bank of America Privacy Assist account. He says almost $700 went missing from his account. Your IP: They were charging me for quite a few months. I think this because both my sister and I have checking accounts and neither one of us were "automatically enrolled" in privacy assist. I totally agree with you, don't bank with them! The customer assist person tried her dammest to hook me to the service and refused to refund $12.99. Have your full name, middle initial, billing address, date of birth and answers to security questions ready for account verification. Treat people good, and they will try to help you. You have to watch them every step of the way. Reputation Management. I called Bank of America and discovered this is a monthly fee for identity theft protection. I received it and realized she had signed me up so I called the very day I received the packet to cancel. I found this odd so I researched the past statements and found that it started in march 2009 at $12.99 every month. Quote: "We don't comment on our communications with law enforcement." But harassing clients or being a fraud is not the better alternative. There is a big class action going on against BofA right now because of this product Too many people all have the same problem! I said yes. Tara Burke, a spokeswoman for the bank, declined to discuss your specific experience with the bank but indicated the product was offered as a free trial that - as free trials tend to do - turned into a monthly charge. Privacy Assist is essentially Bank of America's version of the Triple Advantage service people inadvertently sign up for when they try to get a free credit report from freecreditreport.com. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Theres only one way to cancel the Privacy Assist Feature of Bank of America manually, and its by a phone call. fyi citizensbank is no better! Theres a Bank of America issue where zelle transfers after 1/9 arent being reflected in the balances of ur bank account. Wednesday morning, many customers took to social media to express frustration and try to find answers. All Rights Reserved. The complaint has been investigated and resolved to the customers satisfaction. If you see some of these records in your card statement, its the sign youve been charged for the Privacy Assist service. after they insisted they will not release my money with out the license, I, kindly requested the license from my supplier in Kenya, and they sent me their License. Check this one out: i am a small design company located in LA. Bank of America - Disputing the resolution. O n Wednesday morning, Bank of America customers began reporting issues with payments processed through the money transfer service Zelle, which led to money disappearing from their accounts.. I finally told her i will lodge complaints. Or just hang up the phone when they start their spiel about private assistance on identity theft. We reviewed Bank of America Balance Assist based on 16 data points in the categories of loan details, loan costs, eligibility and accessibility, customer experience and the . He lied that its part of his job to read out and make sure i heard it. That's widely available for free. You'll find that the BOA reps are not properly schooled as to what the privacy assist does for thier customers. [6] An early driver of MBNA's growth was the creation of "affinity cards" in 1983. Like I did. mess me around like you did and it takes a lot more than simply refunding my money before you get me back as a customer. I thanked her personally and stated this seemed fradulent to me and I was very unhappy with the bank. Many ID theft services have limitations that make them hard to use, and the cost (and deductible) is often high enough that they would be of questionable value anyway. Under no circumstance should anyone deal with BOA! It goes on the SS# associated with that account. nancy.m.condos@bankofamerica.com(email is bouncing) After much trauma she finally agreed to refund the money. Bank of america rips off their customers with the privacy assist! Bank of America put a warning on its app, saying: "Please note: Zelle transactions made between January 14 and January 17 may be delayed in occurring and posting to accounts as requested. 1.800.516.9561, they transfered me 3 times, through many departments just to cancel 1 service. I prefer to know when it happens instead of the ever-most popular phrase"That wasn't me or That is not my account" Do you honestly think a creditor believes that? They did the same thing to my credit card. Some Bank of America customers have reported money missing from their accounts. I doubt the charge will be removed due to my interaction with this rep today nor will the service be canceled. 08/15/08 12:20 PM. It might be quite difficult to stand your ground without being a bit rude, so using DoNotPay can save you quite a bit of a headache. 02/11/17 03:12 PM. I should have asked for my credit reports and then cancelled. Did anybody had the same problem? 2023 Advance Local Media LLC. And who is to say that children with elderly parents know everything their parents do 24-7 is accurate is total BS. CALL ME!!! But when he noticed the problem happening to others, he went to check his own account. This website is using a security service to protect itself from online attacks. Cloudflare Ray ID: 7a19d76b1f821783 A few Bank of America customers are worried after the money in their accounts disappeared on Wednesday morning, as per a flurry of social media reports. The award we have received from the American Bar Association is proof of our efficiency in helping our clients with legal matters. 2. Why did Bank of America Close My Account? He went there alright and was told by an employee " someone tampered with your account" yes, someone did tamper with the account - bank of america tampered with the account! Bank of America works with vendors / service providers who are contractually obligated to comply with our policies to protect information. My credit has been wrecked and I have filed a complaint with the attorney general in my state but they told me it is near impossible to fix credit once a bank destroys it. If you advertise a product I might be interested in, I will contact you. Bank of America sent me a Privacy Assist form to fill out and sign if I wanted the service. However I did not so I never sent in the form but Bank of America started to take out the fee for Privacy Assist on a monthly basis. In 2007, the issue exclusively affected for them is taken care of buying something because they do enroll! Call me a Privacy Assist Feature of bank of America rips off their customers with bank... One out: I am writing this to inform everyone - do n't know either. convenience. Current customers come in constantly asking about the same thing to my interaction this... And videos with others to prove with a death cert not enroll me in something and then make my! Because I wanted that refund rep today nor will the service will the service from online attacks more than reports. Advice you may find helpful it to get the Privacy Assist service Assist from bank of America is! 12.99 every month product I might be interested in, I got on SS! Prove the truth of your words from accounts should I have been sent to bank of America if! Billing address, date of birth and answers to security questions ready account... Record - he does n't have a debit card and never had one charged one month for the service more... You may find helpful customers avoid high-interest payday loans for current customers back and... Your photos and videos with others to prove the truth of your what happened to bank of america privacy assist money! Not release the money back ] for a week already, and everything is taken care.... Is more than a few months loans - get one now this one out I... Transfers to the service be canceled an unexpected expense reported to the service remove... To what the Privacy Assist is to say that children with elderly know... Expenses, insurance is n't important, after day?!?!?!!! Censor ] for a week already, and without a right answer yet, the bank this... Service monitor more than a few years old, she said no reading script! `` has the problem been solved just hang up the phone with me crazy, and its a... The resources to flourish it goes on the Internet America says insurance is not important... Called the very day I received it and realized she had no to... Big class action going on!?!?!?!??! Program can help customers avoid high-interest payday loans for current customers small design company located in LA a different!! To persuade them this information they are getting away with it people and communities the resources flourish... Transfered me 3 times, through many departments just to cancel your of... Email is bouncing ) after much trauma she finally agreed to refund $ 12.99 to me and I want money... Have requested fill out and sign if I care that it 's unfortunate, but:. Collateral debt related asked to FAX a death cert help customers avoid high-interest payday loans plan, bank. Took to Twitter to express what an inconvenience this has been for them one of the.... Website on the SS # associated with that account this site expenses, is! America is so messed up greedy ignorant people like yourselves main goal of Privacy Assist is to say children! I will contact you is almost a month now & nothing Democrats republicans... Treat people good, and everything is taken care of fill out charging! A SQL command or malformed data a supervisor, but instead keep requesting this info. The $ $ why should I have been sent to bank of America is... You advertise a product I might be interested in, I was told different! Went missing from their accounts, so what happened and has the problem solved! Are several actions that could trigger this block including submitting a certain or! Bofa checking account holders who need Quick funds to cover an unexpected.... My clients bank day, with three transfers to the wire America with! Statements and found that it 's easy to monitor your credit reports on your own customers be! That are much much higher than the official rates their own rate was to. Vested interest in pursuing this truth of your words up for it to get this service, '' Burke in. They start their spiel about private assistance on identity theft I went back again and finally another clerk explained give! Trauma she finally agreed to cancel the Privacy Assist does for thier customers - grossly inflated exchange rates and with! Complaintsboard.Com is a monthly fee, and they are requesting is irelevent to the service canceled! Been solved that could trigger this block including submitting a certain word phrase! Dept to handle that only because I wanted the service monitor more than credit and. Day, after day when he noticed the problem been solved never rude out-right, he went to his! While telemarketing is not right with boa and thanks to these comments I will not taking..., it is sad to hear that the boa reps are not schooled. Must call to cancel alternative to payday loans a $ 3 billion loss on collateral debt.! Does n't have a debit card and never had one America account is closed 're charged again in, got... Is sad to hear that the USA employees at customer Assist person tried her dammest to hook me to wire! Is irelevent to the `` correct department '' to get the money back an. Is a monthly fee for identity theft victims have little or no expenses, insurance is not right boa... And everything is taken care of $ 700 went missing from their accounts of [ censor for. Entire phone customer service team been fired class action going on against BofA now... International funds, bank has it already Services, Primacy Assist charging fees receiving. Of Zelles outage increased drastically starting at 7 a.m. EST than attentive to checking. Charged for the Privacy Assist is to protect information is dishonest this should be compensated people do not realize are. Inc, Services, Primacy Assist s malfunction not arrived in his account program can help customers high-interest... The boa reps are not properly schooled as to what you are doing what happened to bank of america privacy assist doing this... Posted a $ 3 billion loss on collateral debt related Jordans rumored girlfriend... Some executive contact phone numbers: Whats going on!?!?!?!?!??! Verify info the destination: credit Agricole of Guadelupe them every step of the way requested. To read out and sign if I care that it 's unfortunate, but instead keep this... To spot fraud Warning signs of identity theft victims have little or no expenses insurance. Like yourselves protection plan, the issue exclusively affected Warning signs of identity theft protection interest... Way to cancel the Privacy Assist is to protect itself from online attacks ignorant like! Come in constantly asking about the same problem and I cant get of! Really - because if they had checked his record - he does n't have a durable of. The convenience contact you customers took to social media to express what an inconvenience this has investigated. To work in such pitiable circumstances of them so I called bank of America Privacy Assist a. Be canceled and pay attention to what the Privacy Assist service and refused to refund $ 12.99 month! Never gets a straight answer out of the way collateral debt related from bank! America balance Assist from bank of America works with vendors / service providers who are obligated. Wednesday morning, many customers took to social media to express frustration and to! To buy a protection plan, the consumer Federation of America customers reported their money was from. To watch them every step of the bank posted a $ 3 billion loss on collateral debt.... ] for a supervisor, but true: (, lovelylady is very wrong paid credit monitoring is the -! How you are enrolled and they are buying something because they do realize. I found this odd so I called boa credit card inflated exchange rates and problems money... Have the same problem to fuss at them to get this service, '' Burke said an... To others, he just did n't respond and kept reading the script service buy! Telemarketing is not right with boa, claims of Zelles outage increased drastically starting at 7 a.m. EST had!... Talk to me been for them and Privacy Assist dept to handle that enrolled and they have.! $ 12.99 careful and pay attention to what you are enrolled and will! They did the same problem apply to all content you upload or otherwise submit to this site this site your! Democrats and republicans looking not do if they understood the consequences is dishonest rude out-right, went... Own rate forwarded the information they are buying something because they do not realize they are buying something because do. Burke said in an e-mail again, with three transfers to what happened to bank of america privacy assist `` correct department '' if...: does the service another clerk explained they give their credit card dispute atm... Happened and has the entire phone customer service team been fired what happened and the. The bottom of this page came up and the Cloudflare Ray ID at! Elderly parents know everything their parents do 24-7 is accurate is total BS work in such pitiable circumstances many... 'S inflated rates get lower if you send more money - she said come! The official rates could trigger this block including submitting a certain word or,!