CI was awarded the GreeningATL Footprint and Community Impact Award for being a leader in cutting down on emissions in the local Atlanta area for our operation at Atlanta Hartsfield-Jackson International Airport by subsidizing the purchase of their transit cards, which encourages transit use and reduces greenhouse gas emissions. "*>R" 3c&y53%33{kkmVffff.kenmV{fFk_ss=; 0B( This crisis hit airports particularly hard, especially concessionaires. Lierman on Wednesday suggested Fraport was an obstacle to workers attempts to unionize. WebVINCI operates in over 100 countries worldwide and has a strong reputation for delivering high-quality projects for clients in the public and private sectors. ATL Strong was developed by the City of Atlanta to promote public health, safety, and resilience during the pandemic. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant. @ The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. With a MAG based on enplanements, the airport accepts the risk of failing to deliver enough enplanements. With more than 300 food and beverage locations inside North Americas busiest airport, Hartsfield-Jackson Atlanta International Airport (ATL) sought to encourage travelers to return to the skies with three campaigns: ATL Strong: Safe, Clean and Ready, Yes, We are Open, and the inaugural ATL Skypointe Restaurant Week. Kate saw an opportunity to reduce expenses in the operation of the Concessions Receiving and Distribution Center. Annual Awards: Up to 25 employees are recognized annually based on multiple monthly recognitions. For the past 18 years, the concession contract at BWI Marshall has been held by Fraport, a major player in the airport management industry, or its corporate predecessors. For 6 1/2 years Kurtz wrote a weekly column on state politics for Center Maryland and has written for several other Maryland publications as well. This strategy is particularly applicable for a hub airport where the hub airlines brand expression is likely already an important part of the airports perceived brand. As the Salt Lake City International Airport was planning to open Phase 1 of its new airport, these events threatened the progress and timeline of that project. Strategic agency for engagement and transformation. The current concessionaire, Fraport, has held the contract for 18 years, and its current arrangement with the state was due to expire on March 31. Its legal, finance, and leadership teams collaborated to develop this Tenant Improvement Financing program, aiding concessionaires to finance tenant improvements. Incorporate systems to reduce, reuse, recycling waste to energy. Non-airport retail leases typically charge rent on a per square foot (PSF) basis. If you disable this cookie, we will not be able to save your preferences. In February of 2021, Indianapolis was named the first-ever host city of the entire NCAA March Madness basketball tournament. 1.25%. While this model is new, a unified strategy could bring about a unique airport concession experience to the benefit of all participants. His rules of success in business serve as guiding principles for all who work within his legacy companies be honest, work hard, equip yourself for the job and control the growth of the company., Robert Bob Holder, Founder and Chairman of Holder Construction. The April 4th FAA guidance permits this: In coordination with airport sponsors, airlines, the Transportation Security Administration (TSA), and other entities, closing gates or sections of terminals is likely to be acceptable if the closure is executed in response to reduced passenger volumes and operations, is not discriminatory, and does not provide an unfair competitive advantage to one operator. Build with materials that are safe for our employees and guests and have recycled content of at least 10-20%, thereby reducing impacts resulting from extraction and processing of virgin materials. Chef Vagn Nielsen Proof of the Pudding Fresh Gourmet, Charles CJ Johnson Passes Away October 18, 2019, Bobby Flay appears at his new restaurant at Hartsfield-Jackson, CINTL & H&H Hospitality Bring Shake Shack to Hartsfield International Airport, Building Atlanta: The Story of Herman J. Russell Documentary Premiers on ATL PBA, Shake Shack at Hartsfield-Jackson sparked by drive down Peachtree Road. Crystal Channel, Paradies Lagardres retail Zone Manager at Portland International Airport (PDX). Ownership: Privately-owned. Nicks consistent and voracious drive to push completion of construction of the full retail concessions program, redevelopment of portions of food and beverage concessions, and the relocation and construction of a new USO Lounge, airport museum, and airport conference center despite the unprecedented impacts to aviation travel caused by COVID-19, epitomize the criteria established for this award. What this option does do is change the distribution of risk. We must come together to help, Key component to Moores minimum wage proposal faces legislative hurdles, High costs of three-year delay complicate efforts to move forward on Pimlico, Laurel Park redevelopment. PAC. MCA directly operates 48 food and beverage units along with 9 retail stores, and we serve as a partner in joint ventures for 112 food and beverage units along with 129 retail units. Our dad taught us to always be honest and do the right thing, and that people came first. Our employees are the reason were regarded as one of the friendliest airports in the world, and we want them to know we appreciate them. The future of airport concessions in a post-COVID-19 world, COVID-19's impact on commercial aviation: Customer survey findings, Why sustainable aviation is more than a flight of fancy, Sustainable aviation: A guide for aviation professionals. stream Alan has over two decades of experience in commercial/concession management, facility planning, financial analysis, and government procurement. Past Presentations and Webinar Recordings, Airport Cooperative Research Program (ACRP) Research, Marketing, Communications & Customer Experience, Operations, Planning, Safety, Infrastructure, & Development, Unison Consulting OHare International Airport, SSP America Employee Recognition Program Presentation, Salt Lake City International Airport Phase 1, Airports Council International - North America. Medical, Dental, Vision Health Insurance for Full Time President and CEO, Donata Russell Ross continues to further her father's legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschal's Northside and Starbucks in the Buckhead neighborhood of Atlanta. Download word and pdf versions of the Airport Concession Checklist. WebAs the operator of Germanys largest airport, Fraport AG has extensive knowledge and many years of experience in all areas of flight and terminal operations, including ground handling. () 2021 Concessions International. We offer a world class, diverse environment that is filled with freshness, family and fun. This includes customer feedback, manager feedback, and airport management feedback. The integrity he lived every day is a great gift he gave us. Web#2 Best and Worst Airports to make a Connection List. MCA directly operates 48 food and << Carolyn (Suzie) Grider, affectionally called, SuzieQ by the entire DFW airport, for ACI-NAs aptly named Heroes Award. Ben Cardin (D) and Chris Van Hollen (D) and Reps. Dutch Ruppersberger (D-3rd), Glenn Ivey (D-4th), Steny Hoyer (D-5th), David Trone (D-6th), Kweisi Mfume (D-7th) and Jamie Raskin (D-8th) said in a joint statement. From November 23-30, multi-themed days and social media engagement appealed to multiple segments of travelers. Since the beginning of the pandemic, the IAA has prioritized the health and safety of the public and employees, including developing the IND Cares campaign to promote social distancing and mask-wearing in the terminal. The funding, announced Monday in a press release from the U.S. Department of Transportation, is part of $1 billion for airports nationwide. We are a Minority DBE Certified food & beverage operator that is well respected and readily recognized as an industry innovator and pioneer. Where abatement results in shifting costs between various classes of airport tenants and users, the airport sponsor is encouraged to consult with all affected parties. You can adjust all of your cookie settings by navigating the tabs on the left hand side. During the COVID-19 pandemic, Kate was an ambassador, partner and advocate for the Airport and its Concessions partners. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. This option would give the airport operator the ultimate control over its concession program as it takes on full responsibility for all business aspects. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The COVID-19 pandemic ushered in a dramatic change for the airports concessionaires who were devastated by its effects. The crew's burger creation is part of the customer experience. Advisory Council with major food personalities looks to reshape menus, culture and guest experience at companys sports and live event sites. with our brand partners to create fast, efficient menu concepts designed for success in each unique environment. Airports should carefully consider how they structure deals and their business modelsto ensure more flexibility to respond to potential future shocks. Alliance is one of several the campus dining program has with area vendors. When you think about the work at the airport, when you think about BWI Marshall, its absolutely critical that it be an economic engine for our state and also our region, Moore said. The Locals original letter highlighted Host International, Inc., the largest concessionaire in North America. Unison also sought information from federal authorities including White House phone conferences, in support of the Coronavirus Task Force for African American stakeholders. North American airports generally believe that if a vendor is paying a MAG, there may be a business problem. @ From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment. Davis wondered whether Fraports short-timer status at BWI would impact companies that lease retail and restaurant space at the airport. Crews has been an innovator of the Hospitality Experience since our humble beginnings in 1972. Bain research shows omnichannel customers spend twice as much as brick-and-mortar customers and have a Net Promoter Score that is two times higher. @ First, and potentially most important, the FAAs position on rent abatements has gone from NO to: A decision to abate rent (including minimum annual guarantees and encompassing fees) is a local decision. Michigans largest airport offers approximately 800 flights per day to and from more than 125 nonstop destinations on three continents. President and CEO, Donata Russell Ross continues to further her fathers legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschals Northside and Starbucks in the Buckhead neighborhood of Atlanta. He noted that 26 businesses have leases that expire at the end of the month. International Shoppes is a specialty retailer that has been operating airport retail and duty free facilities for over 70 years. Most experts agree that there will be no quick snapback of passengers, so airports face the issue of having too many concessions locations or even too many operators. Featured during the conference are Mashgin machines are four times faster than regular self-checkout units, encouraging more sales and customer visits. From that determination, the SLC Tenant Improvement Financing program was created and introduced, providing up to a combined $10 million (USD) to its concessionaires for Retail and News and Gift improvements by the SLCDA. The Trinity model can be considered an extension of the joint venture model. EVEN BETTER PEOPLE. The COVID-19 pandemic brought more challenges and change than anyone could have imagined. The funds provided would be allocated by program square footage. Here are a few sustainability elements we focus on when opening or renovating a concept. A MAG, as currently developed, is unsustainable in anything but relatively normal times. There are numerous ways to frame a contract without a MAG. The IAA worked quickly with concessions partners to install signage and plexiglass barriers in front of open concessions locations and erect barricade construction walls around closed locations. | Designed By: Vette Marketing & BLH Consulting, Inc. At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. In addition, he is always looking for ways to help everyone on our Airport team, collaborates well with all stakeholders and tenants. %PDF-1.7 The competitive landscape may beby necessityaltered. At Smashburger, we take pride in our people! endobj What the labor peace does is prevent any disruptions of servicesThis has been a long, arduous process. Free Uniforms At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. Instead of supporting us, the board members voted unanimously to give the concessions companies $60 million in rent relief with no strings attached to help laid-off workers. The woman explained that her daughter had just dropped her off to catch a flight and had realized she left her handbag in her daughters car. It is operated by: Corporacin Quiport, S.A, a 100% privately owned capital firm formed by Canadian, US, and Brazilian companies, originally (respectively) Aecon; ADC/HAS; and Andrade Gutierrez Concesses, also Canadian Commercial Corporation (a government agency) and ABC Development Company. In airports with residual airline agreements, the airlines will be required to make up the difference between revenue to the airport and required revenue to pay for airport development and other expenses. I think its good news for the state of Maryland, Herbekian said. The Top Airport Concessions in 2017 May 4, 2017 The ACI-NAs Excellence in Airport Concessions Awards highlights the best concepts being implemented in Italy. The airports concession area, operated by the same large company for more than 40 years, is a hub of activity, with about 8.5 million potential customers boarding planes each year. On average, TPA recognizes 28 team members each month, representing about 2% of the concessions staff. Showing both ingenuity and agility, SLC instead planned to adjust and shut down large sections of the old airport, thereby funneling all their traffic through the new facility and significantly reducing their operating costs. While there was no contract language to reduce costs due to passenger or product volume dropping, she was able to save more than 20 percent on these expenses during the pandemic. One of the keys, however, to the success of this model is the realization that each partner brings particular strengths, skills, and abilities. At the very beginning of the pandemic, Hudson immediately took a number of decisive actions to ensure the health and safety of its team members, travelers, and airport and commuter hub personnel. Its clear that fixed MAGs are unable to provide the flexibility necessary to deal with severe occurrences. WebMori Russell is an entrepreneur and leads Business Development at Concession International, an airport food and beverage company. Enter your email above to receive messages about offerings by Informa, its brands, affiliates and/or third-party partners, consistent with Informa's Privacy Policy. 5VN[' S_XI@85(`S#$z333y#L{V]s+3x[wS^BPi[~m]cx"jsu! Alternatively, different percentages could be charged for varying levels of sales or by assigning either fixed or variable rates to different product categories (e.g., one percentage for food and non-alcoholic beverage and a separate percentage for alcoholic drinks only). With the new economic and industry realities, capital access may be an even greater hurdle. We lived in a middle-class neighborhood, but none of us understood who our dad was in the community, nor did we have perspective of how our family was viewed until we were older. The airport environment is complex and has become even more challenging due to Crystal offered to call the passengers daughter, but the woman didnt know her daughters new number by heart. Our $22 million Airport Improvements Project Airport includes airport infrastructure expansion, personnel training, new services, equipment upgrade and many other improvements. @ There will still be passengers, and the concession industry needs to be ready to serve them. However, this still may not be the most effective solution. First championed by Martin Moodieone of the stalwarts of the concession industrythis model has airports, retailers, and suppliers cooperate in developing concession operations. Roxie Herbekian, president of UNITE Here Local 7, which represents about 300 food and retail workers at the airport, hailed Moores pledge. Regardless, this shifting of risk may not be acceptable to airports. Through a formal RFP process, GSP selected Metz Culinary Management as the new management and operating services agreement operator of five food and beverage outlets at GSP. To remain relevant, airport retail shops need to embrace digital retailing. Another advantage of this model is that it may provide a means to improve the levels of involvement of smaller and local businesses. 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From layoffs to business closings, social distancing to shopping only on days that correspond to the first letter of your last name, we have all seen and felt the impact. We always strive to set ourselves apart from the competition and lead the way, mixing proven techniques and guest services practices and innovative new approaches to delivering excellence. However, MAGs in concession contracts still expect continued growth. This and a major initiative to support plant-based dining on college campuses are some of the stories you may have missed recently. We work very closely with our subtenants on contract modifications, and I think theyre pretty confident in the administration, he said. These supplier relationships are unlikely to have the same economies of scale as those of national concessionaires, which means the costs of operation may be higher. And when it comes to the concessions operations at our airport, its going to be a key element to the growth and success of the airport, and the growth and success of the airport is a critical part of Marylands growth.. The major companies often partner with ACDBE firms for airport contracts. Kate has shepherded one of the strongest Concession re-opening plans in the country. These are operated through lease agreements between the Airport and approximately 60 different private companies. Competitive Pay We adhere to the same values today as our father stood for: Integrity, Respect and Hard Work. Last year, the Maryland Aviation Administration, which operates BWI, put out a Request for Proposal (RFP) seeking a vendor to run concessions at the airport for 20 years. The integrity he lived every day is a great gift he gave us., Herman J. Russells commitment to excellence will forever guide us as we continue to build upon his legacy. We look forward to continuing to work with our members on these important issues and celebrating more examples in 2022.. WebBuilt on a foundation of integrity, hard work, respect, and an unparalleled legacy of serving excellence, family-owned and operated Concessions International, LLC offers more than His response was taking advantage of that opportunity with focus, determination, and new levels of creativity that produced successful results for MKE. Depending on the level of the sales decrease, the resulting increase in space rental rates may lead to concessions being no longer economically viable. He cared about people and it shaped the company's past and we work hard to protect his lessons and legacy. LOGIN | JOIN US | CENTERLINES CONNECT | PUBLICATIONS | ADVERTISE WITH US | MEDIA CENTER. Gov. Nor do we know whether travel habitswill change permanently because of new practices learned during lockdowns. Kate celebrates big and small weekly wins to help the team move confidently forward. That will, in turn, harm the concession program. They were raised to understand the value of hard work, integrity and respect for all peoplevalues that are the foundation of the companies Herman J. Russell founded, Concessions International, LLC in 1979, and H. J. Russell & Company in 1952. R Fraport sued the state in December, but agreed to hold the suit following pledges from state officials that the procurement process would begin anew. Together, those companies won a significant share of the concessions contracts worth about $3 billion over 10 years. This training is what has helped CI retain its employees. Some provisions in the RFP were later changed to make New Market Development eligible, raising protests from other companies seeking the contract. In 2014 AirMall was acquired by the German Fraport Group, which continued the airport concession operations. Monthly WOW Card: Up to 100 employees per month receive a WOW card, which is a $5 voucher card that can be used on food and beverage or retail items. Number 8860726. HMSHost President & CEO Steve Johnson personally sent each airport executive director an email correspondence and included the Growth Plan as an attachment. The airport environment is complex and has become even more challenging due to COVID-19. Airports Council International North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the winners of the 2021 ACI-NA Airport Concessions Awards, which celebrate the resilience of airports, concessionaires, and business partners. CI navigates this industry with the goal to make deals and form partnerships that are financially successful, good for the people involved, and that benefit the community. Since the very beginning of the COVID-19 pandemic, airports and their stakeholders have taken proactive steps to help ensure the health and safety of passengers and airport workers.  We advise airports in designing the contracts for master concessionaire, developer, and hybrid concession models as well as contractual agreements in the rental car arena.We work /Filter /FlateDecode We deploy industry-leading technology without losing the personal touch. In other parts of the world, MAGs are the airports exact expected rental payments. Nonprofit. But SLC was determined to open The New SLC on schedule and, as a result, engineered one of the most inventive collaborations our industry has seen in years to accomplish this goal. These public agreements, which often become a part of expansive and lengthy contracts, ensure that workers who attempt to unionize will not be penalized by their managers and also ensure that there wont be disruptions in service by a worker walkout or slow-down. 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