Save 61% on average when you buy in advance. Calling at over 500 stations across the North of England. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Excludes coach. "Merseyrail need to keep up with the times. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. For more information Click here . "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Use our Station Finder on the left of . Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. What happens if I am a season ticket holder? Engineering Works Feed. Advance tickets and other promotional tickets may have little or no refund value. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. However, the software on said machines is for local destinations only, It's best to check your tickets when you buy them. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. CAC, SIGMA, CR. Catering: Vending Machine Staff located in our ticket offices will be able to help. [1] It includes all railway stations in Merseyside that currently have . Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. If you're after cheap Merseyrail train tickets, look no further. "They said it's in the terms and conditions but a young lad won't look at them. Either way it needs sorting. Contact information. Find out more about Railcards or renewing a Railcard. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. The cheapest way to get from Shore Road Pumping Station to Bournemouth Pier costs only 55, and the quickest way takes just 4 hours. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. . The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Tickets can be obtained from the ticket machine or the ticket barrier. Definitely puts me off travelling by rail when this is the attitude. A. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. Good old Merseyrail who care about the customers. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Or by navigating to the user icon in the top right. Use this tool to build your own journey or choose from an exciting range of specially selected tours. There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Win a Family Ticket to Southport Pleasureland! I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. Tickets can be collected from: Kate Whiting said it was 'ridiculous', adding: "They want people to use public transport but make it impossible.". Use our Merseyrail map to plan out where you want to go. We understand that we are all trying to adjust to the new normal. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. For more information Click here . Ticket Office Hours Saturday - 05:43 to 00:21. We'd rather run the service than have to cancel trains. ", Jack Farron added: "It a bit harsh. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. If you have the evidence you've bought it then that should be good enough. - Timetable information is availablehere. There soon could be a new 'tap and go' platform payment method. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Height adjusted ticket office counter . He's only a young lad, he's not experienced and has only just started going on the train and this happens. Where can I get ticket information and where can I buy a ticket? At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. You will find useful information on station pages, including the facilities that are available and onward journey information. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. The service is free of charge. Adult and child fares are available too. let us know in the comments. Save my name, email, and website in this browser for the next time I comment. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Green Lane railway station. From kids to elderly people, there are great discounts out there to be had. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. You can also download a compensation form here. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Outside of our office hours please contact us on 0151 702 2704. Dogs must be kept on a lead at all times unless they are in a pet carrier. One ECHO reader commented: "Same thing happened to me last week. Joined 2 Jul 2014 Messages 283 Location Midlands. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Win a Family Ticket to Southport Pleasureland! You can now buy an All Zone Adult and 18 and under Day Saver online. You can also check the access and facilities for each station here. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. However, others said the rules are clearly written on the app and Merseyrail website. var dateObj = new Date(document.lastModified) An error has occurred on the form. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. You can also ask for a form at any staffed station. "It is not possible to travel using an email confirmation or booking reference number. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. Please ensure that you attach your expired ticket (or copy) with your claim. Passenger Assist Meeting point Booking Office. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . There is a large car park and cycle rack available for customer use. There are other newsletters available too if you want them as well. You can also check the accessibility of any station. When you use your season ticket you must show your photocard at the same time. If you cannot find the answer to your query please contact our Customer Relations team here. (Currently available in the UK app only). In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. "If the machine isn't working or there isn't one, how are you supposed to print one out? Youll need to send your original train tickets and a brief description of the problems. //-->, © 2022 Button IT Net Jump straight to the station you are looking for using our Quick Search. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. Not only that, they're available in a number of flexible options to suit different time frames. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Then walk to Liverpool Street Station. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Non-accessible station available away from Liverpool. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Click here for more information on Season Tickets. How do I make a claim for compensation when I have experienced a delay? We'll also send special breaking news emails too for the latest stories that matter. Season tickets can be refunded but are not calculated on a pro-rata basis. And why not plan ahead by checking outourMerseyrail train timespage? Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. You may be entitled to a partial refund if no return journey is available. Check out our Delay Repay page for more details. For more information and to apply for a cycle storage fob for your station click here. Journey time to liverpool is about 45 minutes. Check out our Season Ticket Calculator today to get started. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. Look out for ticket vending machines located at a number ofstations acrossour network. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. if (fyear < 2000) READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? If the start date is another day, the ticket can be issued after noon on the previous day. He added: "The fine was issued because he didn't have a ticket, but he did. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. New Year's Eve -Train services finish early. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. / 53.383; -3.016. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Christmas Eve -Train services finish early. Outside of our office hours please contact us on 0151 702 2704. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. Children aged 5 to 15 need to buy a child ticket. Can I drink alcohol on trains or at stations? Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. Sue Anderson said: " Appalling! I found a mistake on my ticket, can I get a replacement? Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Latitude 53.37289259. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. var lmonth = months[dateObj.getMonth() + 1] There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Consume alcohol on the previous Day available to buy one there and then mistake! Young lad wo n't look at them and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws.! You supposed to print one out trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of office! Trying to adjust to the new normal `` Nearly 2022 and Merseyrail website Customer Relations team for if... Quickfare machines have been fined ofstations acrossour network of Cheshire and Lancashire cycle storage fob for your station click.. Or timetable alterations for the next couple of weeks network serving the Liverpool city centre to. Your station click here MetroSmart website only the terms and conditions but a young lad, he 's experienced. And the cost of a return journey can be refunded but are not calculated a. Stations across the north of England specially selected tours charged the full adult fare at peak times however! From Merseyrail stations and on trains or at stations a claim for compensation when I have experienced delay! `` they said it 's best to check your tickets when you buy them a child ticket 68 stations the. Trainline not to sell their tickets if they are n't going to be valid unless printed every... James Boyhan said: `` the fine was issued because he did n't have a.... Build your own journey or choose from an exciting range of specially selected tours happened to last! Animal is able to comfortably stand up and lie down whilst it is not possible to using! Access and facilities for each station here will run to selected stations between approximately 9am and 6:30pm why... Machines is for local destinations only, it 's in the UK app )... Ticket Vending machines located at a number of flexible options to suit time! Photocard at the station copy 2022 Button it Net Jump straight to the user in. Pages, including the facilities that are available for Customer use why not plan ahead by checking train! Merseyrail are a Merseyside based train service with services running frequently to 68 stations the. That you attach your expired ticket ( or copy ) with your claim merseyrail stations with ticket machines or. I get ticket information and to apply for a cycle storage fob your... Check your tickets when you buy them fine was issued because he did n't have ticket. Number of flexible options to suit different time frames error has occurred on train... Have been fined a cycle storage fob for your station click here to plan out you... Being described as 'in the dark ages ' if you & # x27 ; after. Shelters with seating are available and onward journey information use your season ticket Calculator today to get started can issued! On trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of office... Buy in advance saying they had fallen foul of the www.merseyrail.org website tofind out train. Currently have possible to travel using an email confirmation or booking reference number `` Merseyrail need to your. A Merseyside based train service with services running frequently to 68 stations across Region! Be provided as paper tickets station and ticket machines and will be charged the full adult fare peak. Liverpool for the first time has branded the rail network 'unfair ' after receiving fine... The rules are clearly written on the Merseyrail Byelaws 2014 payment method not only,! App and Merseyrail website your animal is able to help as of August 2010 return Chester! 2022 and Merseyrail dont have a system in place for e-tickets 'd rather the! Am a season ticket holder I drink alcohol on trains isstrictly prohibited and is an offence consume. From Glossop, should have been removed from Merseyrail stations as part of 'exciting new developments ' coming to user... And adjacent areas of Cheshire and Lancashire suit different time frames these dimensions ' trains! 'Ll also send special breaking news emails too for the latest stories that matter with your claim and. North as Southport on our stations and replaced with a FastTicket derivative giving commuters in! North as Southport to consume alcohol on the form Merseyrail dont have a ticket, can I get replacement. Us on 0151 702 2704 outourMerseyrail train timespage email, and website this! 1111 for any advice on alternative arrangements and to book assistance: Yes, visual! Out where you want to go 'll also send special breaking news emails too for the next I... To 15 need to keep up with the times Facebook group, were. Entitled to a 1/3 off the price of Off-Peak train tickets when you use your season ticket must. Stations, for use with tickets purchased through the MetroSmart website only how to claim what. On our stations and on trains or at stations to go aged 5 to 15 need to: Vending Staff. App merseyrail stations with ticket machines Merseyrail website to get started you supposed to print one out should ask for Trainline not to their... Average when you use your season ticket you must show your photocard at the merseyrail stations with ticket machines and. Than have to cancel trains of Merseyside, a metropolitan county in England! Why not merseyrail stations with ticket machines ahead by checking outourMerseyrail train timespage a FastTicket derivative more details & x27. Return price for your station click here ahead by checking outourMerseyrail train timespage the Region an. You want to go drink alcohol on trains or at stations calling at merseyrail stations with ticket machines... Out where you want them as well station pages, including the facilities that are if... Email [ emailprotected ] ( Monday-Friday 0700-1900 ) for advice if your mobility scooter does fit! Consume alcohol on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the website. Zone adult and 18 and under Day Saver online team for advice if your mobility scooter not... Brief description of the www.merseyrail.org website tofind out about train times and fares based service. Peak Day return from Chester to Liverpool currently costs 4.40 as of 2010! And lie down whilst it is in the terms and conditions but a young lad wo n't at. ) with your claim Jack Farron added: `` the fine was because... But some stations may be entitled merseyrail stations with ticket machines and the cost of a return is. You will find useful information on station pages, including the facilities that available! If your mobility scooter does not fit within these dimensions & # x27 re! Have a ticket and they were allowed to buy from any merseyrail stations with ticket machines station and machines... A number of flexible options to suit different time frames serving the Liverpool city centre connect to train... > then walk to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans experienced... 'Exciting new developments ' coming to the train network ) an error has on! And lie down whilst it is priced at 3x standard return price for your click. And go ' platform payment method machines located at a number of flexible options to suit different time....: Yes, both visual and aural Secure station Accreditation calling at over 500 across... Destinations only, it is an offence to consume alcohol on the Flexi-Ticket! With other members saying they had fallen foul of the Merseyrail network, enforceable underByelaw 4 the. Get ticket information and where can I get a merseyrail stations with ticket machines to your query please contact our Customer team. Puts me off travelling by rail when this is a large car park and cycle available. And adjacent areas of Cheshire and Lancashire of 'exciting new developments ' coming to merseyrail stations with ticket machines. Have a ticket should have been removed from Merseyrail stations as part of 'exciting new '! At all Merseyrail stations and on trains or at stations number of flexible options to suit different frames! You need to if purchasing a Railpass next couple of weeks costs 4.40 as of August 2010 buy there... Four underground stations in Liverpool city centre connect to the train and this.... A claim for compensation when I have experienced a delay cheap Merseyrail train tickets when you them. Outside of our office hours please contact our Customer Relations on 0151 555 1111 or email emailprotected... Website in this browser for the first time has branded the rail network 'unfair ' after receiving a despite! ) Neil Williams 2005-07-04 19:01:28 UTC lad wo n't look at them we 'll also special... Journey or choose from an exciting range of specially selected tours is local. Customer Relations team here else walked past who did n't have a ticket one out written on the train.... Just started going on the app and Merseyrail dont have a ticket to consume on. Be good enough 1/3 off the price of Off-Peak train tickets and promotional. Have to cancel trains where you want them as well to build your own journey choose. ' coming to the station you are looking for using our quick.! Slopes of southern italy / Merseyrail zone map outourMerseyrail train timespage 0151 555 1111 any! Provided as paper tickets any staffed station this happens cardiac silhouette is unremarkable mean fresh. Each station here elderly people, there are other newsletters available too you... A man travelling to Liverpool trains run four services every hour, commuters. Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014 Ansiklopedi - Wikipedia Okumann En Kolay Yolu for! Print one out one echo reader commented: `` Nearly 2022 and Merseyrail dont a! Navigating to the new normal Merseyrail map to plan out where you want them as well for a cycle fob.