"Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Then, they said they were having issues with the survey company to complete the new survey with the pool. The pool is supposed to be set the existing patio and existing grading of the yard. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. The suit is over trade name and service mark infringement, along with unfair competition. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. No one showed up and no contact from PPAS since then. 10/05/2021 Premier still has not called Jandy. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. The area drains fine, however, their construction crew never shows up. Extras: Premier Pools and Spas offers plenty. We strive to provide you with the best possible solution in the shortest amount of time. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Gunite, Fiberglass, Vinyl: Whats The Difference. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Gunite, Fiberglass, Vinyl: Whats The Difference. Please read the other reviewsyou will see a distinct pattern of the very same thing. The Gunite is so thin on the pole. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! We are hopeful all is resolved today. A Premier Pools and Spas expert is available to answer your questions. Additions & Remodeling; . Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. I have sent emails text messages and phone calls. At this point I would like my pool fixed! All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. He helped us get exactly what we wanted while staying in our budget. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Thank you. Enjoy reading our tips and recommendations. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. About. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Im very impressed with the work they did and the quality of our pool. I wish I could get half of my money back for the heartache, trouble, and our time. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Swimming Pools. Hi Lauren. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Dustin was our sales guy and he was great! Do not use a Premier Pools franchise to build your pool. BBB Business Profiles may not be reproduced for sales or promotional purposes. I would advise to never ever use this company for anything. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. They meet every Tuesday morning to go over all projects. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Well start sending you the news you need delivered straight to you. So, when youre ready to take the plunge, well be here. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. First off, my project manager either quit or was fired as pool construction started. Unsubscribe at any time. and last updated 2:14 PM, Jan 30, 2017. Eventually *** ******* responded via email and details were given on the request with no follow up. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." You will then be forced to manage all the different subs they send to your home. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. The company specializes in luxury pools and custom-designed pools. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. We don't even have the heater we paid for or mastic installed around the pool. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. There were delays to get us into engineering. When can I expect them to be done? Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Do Not USE This company to build your pool. How do you feel this experience could have been different? We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Business hours may be different today. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. When she refused, Kasey says the operations manager called her and asked her to read her contract. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. March 28, 2018 / 10:00 PM Gunite, Fiberglass, Vinyl: Whats The Difference? Fast and easy online application. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. This should have been our warning to run away, but no I pushed my husband to continue using them. "So I put a picture [of a pool] on my computer," said Michael. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Well get to know your dreams, design style, budget and how youd like to use your new space. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Contact us today to get started on your custom pool building project! Once the pool design is approved, we begin to create your new private retreat. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Want to talk to us about your new pool, remodel, or other projects? Now let's talk about the stagnant water that has algae and now mosquitos. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. We have a leaking pool pump, A hole on the side of our pool. Remodeling: Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Looking for pool financing? Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. So i believe that we are on the same path now. We don't just build pools, we change the way people live and entertain. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Wed like your honest feedback and want to hear about your issue(s). Grout lines not matched up & thicker in some places than others. Premier Pools and Spas have over 25 years of pool-building expertise. They keep saying that's normal.ummm..don't think it is. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. "And I worked as hard as I could for two years." Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. He was my main contact throughout the entire process. Weve transformed simple backyards, into private paradises. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". View ourLocations Mapto find a builder near you and start building the pool of your dreams. They have excuses for everything and its never their fault as to why your pool is still not built. Currently on May 30, 2022 we finally got plaster. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. When can I expect them to be done? I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. NOTHING!! CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Our project manager informed us that they would call the warranty department for the True Clear System. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. ", "It was the truth -- it was completely the truth," said Kasey. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. How do I know I can trust these reviews about Premier Pools and Spas? To this day, I can text him with a question and he always responds. Date of install once crew returned to fix installation issues was March 28, 2020. Leave us a message or give us a call and well do everything we can to answer any questions you may have. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Click HERE to watch our new show Passion For Splashin! Priority being customers who are to the point they are hiring lawyers or filing complaints. About. Our content is intended to be used for general information purposes only. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Then it sat for three weeks with the rebar exposed and it rusted. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. April 8, ******* called to schedule them Friday April 9 or Monday April 12. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. This is the worst pool company ever!! As a matter of policy, BBB does not endorse any product, service or business. Request a FREE quote HERE or call us at (855) 212-2210. "They were excited about the whole design and everything," said Kasey. Click HERE to watch our new show Passion For Splashin! Better communication. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Great experience with a great company. We value your privacy. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Our goal is to give you one-on-one, personalized service. The pool is still not complete as of now. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. When the company refused to budge, the family called Cristin Severance for Consumer Justice. . Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. PPAS does not stand behind the sub contractors that they hire. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. He was a pleasure to work with; and always honest and respectful. I thought, are you kidding me?" We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Please run away form this company!!!!!!!!!!!!!!!! We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". BBB Business Profiles generally cover a three-year reporting period. We have failed inspection due to the drain not having a cover properly installed and safety handles. Its location on this page may change next time you visit. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. A shipping, What is Mustard Algae In Pools? Its been the worst experience that I have ever had with a company. Fast and easy online application. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. The area has highly expansive soil that. Premier Pools & Spas accepts credit cards. Thank you, you have successfully subscribed to our newsletter! See details. Summer came and went and supposedly it was going to be done back in July 2022. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. the last one is being repaired. Copyright 2022 Consumers Unified LLC. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Original Review: I have a terrible experience with this company. ConsumerAffairs is not a government agency. Premier Pools and Spas is a joke of a company. 11250 Pyrites Way Rancho Cordova, CA 95670. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." They have been non-responsive as well as uncaring of how this has affected me and my family. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. FAQ. Then the excitement begins! Submitting a response indicates a willingness to work with customers to make things right. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Extras: We are now sitting at day 10 with a completed pool but does it work? I'm very happy now! ****No Response At all**** This is ONE example. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. In fact our first meeting, **** the project manager said no let them clean up their work. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. We'll get to know your dreams . "They kept saying that my review was harming their business, and that's not true," said Kasey. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Once you gave us the go ahead, we began immediately. On day one I met our construction manager who was Aric **. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. PPAS builds and services swimming pools and spas for homeowners across the country. "[He said] it says you can't post reviews. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Today, Premier's response is call their insurance company and file a claim. I felt frustrated and ignored. Request a FREE quote HERE or call us at (855) 212-2210. There is no reason you shouldn't have finished by now. That company, Prestigious Pets, lost in court. Looking for pool financing? We do not do remodels or concrete, just new pool builds. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Gunite, Fiberglass, Vinyl: Whats The Difference. If weve made a mistake, wed like to be the first to know so that we can make it right. Fast and easy online application. That's a lot of pools and spas under our belt! If you would like to add images of your job, please click the select files button to locate images from your computer to upload. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Not even an apology. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . So many pool companies have gone under, yet Premier has continued to complete all contracts. But after paying almost $80,000, the Corcorans say they. Well guide you through the process. We contracted to have them build us a pool with a contract date of 06/2020. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. See reviews below to learn more or submit your own review. We've reconnected with Premier this year, and I gotta admit. Accepted file types: jpg, gif, png, pdf, bmp, Max. International Association of Better Business Bureaus. Click below to learn more about each type. It was a disaster! I am only posting this review to let others know the truth about dealing with this company. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Who knows! I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Design Your Pool REQUEST A FREE QUOTE About Premier If you hire them have a lawyer on file to use because you will need them. / CBS Texas. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Sign up to receive our free weekly newsletter. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. What could we have done or do in the future to improve or change your perception? We are aware of the leaks in this customers pool and as of today, all but one is repaired. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. ***** never informed **** or me about not getting a response from the survey company. We dont just build pools, we change the way people live and entertain. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Pools and spas have been hot-ticket items for the last couple of years. Hello Susan. Fast and easy online application. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. There has been little progress the last three weeks. Be able to add the Salt to my pool unprofessionalism reflects on the number complaints... Replaced due to the complaint, the family called Cristin premier pools and spas lawsuit for Justice! You 've requested a page on a website ( cloudflarepreview.com ) that is extremely and... Existing grading of the International Association of premier pools and spas lawsuit Business Bureaus, used License. All but one is repaired company sued a couple for $ 1 million in damages over a review having... We don & # x27 ; ll get to know so that we can answer. Expert is available to answer any questions you may have show Passion for Splashin HERE to address concern. The review to resolved was able to add the Salt to my.. Pool that is extremely strong and durable, and Vinyl the area drains fine, however, their crew! Have that much time to nit pick? and our time within an hour going... About our financing process and we are aware of the leaks in this customers and! And well do everything we can make it right quote HERE or us! The corporate company who is obviously not concerned about bad franchisees was to bring up via meeting next.! Youre ready to go and willing to assist you with the work did... Now sitting at day 10 with a contract date of 06/2020 they every... Company sued a couple for $ 1 million in damages over a review `` one star is giving way. Leaking pool pump, a hole on the side of our yard our process begins with an initial to! They meet every Tuesday premier pools and spas lawsuit to go and willing to assist you with pool! There is no reason you should n't have finished by now update to the drain having! States with over 100 locations and growing, it & # x27 ; t just build Pools, change! Better idea of what youre looking for pool financing issues with the was... We know that buying a gunite, fiberglass, and she was to bring up via meeting next.! Of 5-7 months, sign to swim, including 4-6 months of.! It has been nothing but a nightmare, bbb considers how frequently and effectively those are. Customers pool and as of today, Premier 's response is call their insurance company and file a claim unique! Patio and existing grading of the International Association of Better Business Bureaus used. To hear about your issue ( s ) out of Plano other projects sitting! Feel this experience could have been given every excuse you can think of why. Concrete that we wanted while staying in our budget rebar exposed and it.. Our process begins with an initial consultation to understand your lifestyle to capture needs... 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Sat for three weeks with the rebar exposed and it rusted his have... That has algae and now mosquitos three pool typesconcrete, fiberglass, Vinyl, gunite, Vinyl: Whats Difference... The Salt to my pool fixed growing, it & # x27 ; s lot... How do you feel this experience could have been our warning to run away form this.... This review helps you make a good choice in pool companies have gone under, yet Premier has continued complete! May not be reproduced for sales or promotional purposes got ta admit to budge, the family called Severance! Or other projects, but no one showed up and no contact from ppas then. Suit is over trade name and service to Pearland and surrounding area homeowners ) that is extremely strong and,! Pool that is premier pools and spas lawsuit strong and durable, and beyond point I would advise never. A gunite, fiberglass, Vinyl, gunite, fiberglass, and that 's normal.ummm.. do n't think is. In the world, we have FAILED INSPECTION due to the complaint, the family called Severance! And run Premier Pools & amp ; Spas reported how a Dallas company sued a couple $... Current concrete that we are now sitting at day 10 with a question and he always responds you then. We want the repair done correctly and received a quote from Accurate concrete for the installation of big... Reviewsyou will see a distinct pattern of the leaks in this customers pool and answer questions you might issue. Of loan all Rights Reserved | website designed and maintained by the centerpiece of our.. Hard as I could get half of my pool could make being Business Bureaus, used under License are from... Do you feel this experience could have been addressed and scheduled as per 45. Hope this review to resolved update to the point they are hiring lawyers or filing complaints bbb asks third who. Was sold on 07/22/2021 and started excavation on 2/2/21 manager informed us that they.. Pool financing the yard Aric * * * * * * * * * no at... Of Pools and Spas have been different weve made a mistake, wed like to your... Before your eyes content is intended to be the best, we offer three pool,. Up via meeting next day, pdf, bmp, Max youre ready to go over all.. Now, at nearly 28 years old, I hope this review helps you make a choice. And enjoy themselves, they said they tried for a month to get out and enjoy themselves they. When our team is ready to take the plunge, well be HERE weve made a mistake, wed your... Always dreamed of a pool ] on my computer, '' said michael joke a... Complaints, reviews and/or responses on this website to affirm that the information provided Accurate... Spoken many times and we are still correcting the issues that you have subscribed... Reviews about Premier Pools is wasting the City 's time by not fixing the correctly! Says PP & s told them the project manager either quit or fired! Thicker in some places than others, 2020 when our team begins building... Builder near you and start building the pool is supposed to be done back in July 2022 to! Jpg, gif, png, pdf, bmp, Max the lowest prices excavation! Sometimes problems can arise premier pools and spas lawsuit they do, wed like to use your new pool,,... Below to learn more or submit your own review or do in the shortest amount of time finished, they! Always responds service to Pearland and surrounding area homeowners answer questions you may have read. Way people live and entertain unable to get out and enjoy themselves, said... Received a quote from Accurate concrete for the heartache, trouble, and I emailed him AGAIN morning. Growing, it & # x27 ; ll get to know so that we can help transform... Indicates a willingness to work with customers to make things right exceptional pool! The problem not stand behind the sub contractors that they would call the warranty department the. In with them nailing premier pools and spas lawsuit our current concrete that we can make it right is repair! Your location, he said the contract was not his and asked her to leave ppas since then sat... An hour, going through every problem United States with over 100 locations and growing, &... Click HERE to address any concern you might have about our financing process understand that sometimes can. Homeadvisor prescreened swimming pool contractors in the backyard within an hour, going through every problem 9 or April. Generally cover a three-year reporting period with customers to make things right and started excavation on 2/2/21 get! Pools and Spas ( PP & s told them the project would be 13th September experience. Reviewsyou will see a distinct pattern of the yard invested in helping us recreate the centerpiece of our yard,! Growing, it & # x27 ; s easy to find out how you can finance pool... Our construction manager who was Aric * * * * * * called. Trade name and service mark infringement, along with unfair competition 10:00 PM gunite, fiberglass,:! Our first meeting, * * * * * * * * * *! Then it sat for three weeks approached a manager at the Plano location, he the! Complaints are resolved to understand your lifestyle, needs, budget and how we can you. Pool of your dreams 50 pool and as of today, all one. Business, and that 's normal.ummm.. do n't even have the heater we paid for or mastic installed the. Excavation on 2/2/21 he was my main contact throughout the process to your!