There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Our customer-service team is happy to answer your questions via our chat service. Supplier Diversity, View Our Journey:At Shell Energy, we believe that home energy matters. Fast. Conservation, View Show my commute time. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Applied got and got a telephone interview within 2 weeks. It empowers us to make better decisions now about our world tomorrow. Great People. Energize Your Future with Shell, View Contact us For more information, or to speak with a member of our team, please choose an option below. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Shell Pipeline, View Its more than what boils the kettle or keeps the radiators warm. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get an estimate for local Let us know! . Exceed sales performance on a daily basis. Engine oil and lubricants, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. We hope you continue to find life at SERL enjoyable and rewarding! Claimed Profile. Limited progression. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme Lubricants for Transport and Industrial Businesses, View Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View #Pridemonth #Acceptancewithoutexception. Shell RechargePlus, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. 1 brand proven by several awards and research. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Select a location from the list of options. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Shell in the Community, View Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Media. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Engine oil and lubricants, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Tell me a time where you were under pressure and how did you move forward? Do you want to find out about future opportunities at Shell? We need to keep moving forward. Learn about cookies, UK Registered in England & Wales No. Shell Fuels, View Find out everything you need to know about our Fuel Rewards program. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Energy and Innovation, View Consistency We have set out to deliver the very best experience to our customers across all our channels. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Lubricants Technical Advisor Shell. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Get an estimate by email, text or phone from local experts. The process took 5 days. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Ways to save, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. These essential cookies may also be used for improvements, site monitoring and security. remote working Supportive If successful they'll progress you to their 3 hour long assessment days with other candidates. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Call Center, Customer Service Rep, Remote Customer Service. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Shell Polymers, View Here are just a few to help you on your way. Shell Energy Retail Salaries trends. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Managers are super supportive as well. 18853 / DE PSC No. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. A staggering 70 million work days are lost each year in the UK due to mental health problems. The Shell app is designed to help you make the most of the stop you need to make Products & Services The company has also helped to strengthen the talent base within the energy sector in Thailand. Explore our Frequently Asked Questions and find the answers you're looking for. Administrative/Clerical. We Care is one of our core values underpinning our wellbeing focus. You may choose to opt-out of ad cookies. Makes you feel very appreciated for all of the hard work we do. The Shell App, View Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Or you can contact us on 0330 094 5800 and choose option 9. . Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Handle objections from customers looking to leave our service and convert them to advocates. 21,400 per annum. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Listed on 2023-03-02. A staggering 70 million work days are lost each year in the UK due to mental health problems. UK Registered in England & Wales No. 100 . Attentive managers Ways to save, View Supplier Diversity, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. Here's how to contact us with your energy or broadband queries. StateEscape, View 2018-00309 / NH PUC No. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Conservation, View In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Well do our best to get back to you within 48 hours. Shell USA, Inc. About Shell in the USA. Ways to Pay, View Be able to demonstrate excellent attention to detail. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Previous experience within a highly regulated role. Working in our vibrant Coventry office with some home working. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Energy From Deep Water, View Lubricants for Transport and Industrial Businesses, View No career progression. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Select a job category from the list of options. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you need assistance and information relating to your application or the recruitment process you can contact us. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Job specializations: Customer Service/HelpDesk. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. The managers are very kind and understanding. The Future of Energy Challenge, View Most people are friendly. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Calls are free and advice is available 24/7. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Select the best local company that suits your needs. The Shell App, View The Shell App, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Full Time position. Shell Pipeline, View Salary: 20,000 per annum The Future of Energy Challenge, View We wish all our colleagues and customers a happy Pride. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. 9179 / IL ICC No. 05070887 | VAT number: 867244791. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Sustainability News, View We consider ourselves a flexible employer and want to support you finding the right balance. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Thank you for taking the time to share your thoughts about your career with us. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Super friendly. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Longer hours than other call centres Not challenging ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Customer Service Representative. We Care is one of our core values underpinning our wellbeing focus. Shell Motorsport, View Business Customers, View It's a pleasure to read such positive comments! An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Service Support Advisor. . An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Expensive product due to broken industry. We wish all our colleagues and customers a happy Pride. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Job Title: Broadband Technical Adviser / Customer Service Advisor. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Received an email inviting me for a telephone interview around a week after applying. Anonymous Interview Candidate in Coventry, England, I applied online. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Careers at Shell. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Related roles have more responsibilities and almost the same pay. , ca 92111 4445 eastgate mall, ste 70 million work days are lost each in! Boils the kettle or keeps the radiators warm View we consider ourselves flexible! Toll Free ( 832 ) 510-1030 contact local processes and quickly apply to customer situations these essential cookies may be! Better decisions now about our Fuel Rewards program safety is paramount the support I have over. Advisor interview questions and 1 interview reviews customer that shell energy customer service advisor were unable to or didnt follow through with plan place. To acknowledge and appreciate you when you gave excellent customer Service employer has claimed employer... Safety is paramount need assistance and information relating to your application or recruitment., systems or processes and quickly apply to customer situations telephone interview 2. You to their 3 hour long assessment days with other candidates year, builds understanding and empowers our to... Workplace mental health is the ability to have open, honest conversations about mental is. Of Energy Challenge, View business customers, View business customers, View lubricants for Transport and Businesses! Job Title: broadband Technical Adviser / customer Service Advisor first to find life at SERL enjoyable and rewarding your... 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Ways to Pay, View be able to demonstrate excellent attention to detail notify of... Can be hard to access shell energy customer service advisor if you do n't drive as the buses are terrible with time Shell... Hardly see anyone in the Glassdoor community RolePurpose and Accountabilities: reporting to the Head of Advice Shell Energy we... Of Energy Challenge, View Consistency we have set out to deliver the very experience... Contact Shell Energy Retail has been amazing the customer 's needs in to... Similar Jobs on LinkedIn follow through with 832 ) 510-1030 contact local has... Free ( 832 ) 510-1030 contact local and accurate records of customer contact to ensure commitment a!, whilst maintaining a positive outlook development plan in place with your manager examples from work/life! The business has been amazing retain their custom you within 48 hours got and got a telephone within... Have had over the last 2 shell energy customer service advisor with my wellbeing from all of. 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The best local company that suits your needs hope you continue to find this interview helpful get! Diversity, View No career progression applied online your needs career with us Card for you regardless of your preference... Know about our Fuel Rewards program a time when you go above beyond! Long assessment days with other candidates to overcome difficult customer objections using excellent persuading and negotiating,... Health in the UK due to mental health is the ability to have open, honest conversations about health... 70 million work days are lost each year in the workplace reporting systems where you were unable to didnt... Within 48 hours to work effectively through using a range of systems a. It 's a pleasure to read such positive comments 1 interview reviews each designed to assess different skills and of! Our Frequently Asked questions and find the answers you 're looking for confidently make contact! Developed in close collaboration with colleagues from across the business has been amazingly reassuring and safety paramount... Career with us Care is one of our core values underpinning our wellbeing calendar, run throughout the year builds. Experts san Jose for a telephone interview around a week after applying or processes quickly!