Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. We really appreciate the time taken to write reviews as we understand how valuable your time is. We really appreciate the time taken to write reviews as we understand how precious your time is. 2023 Trustpilot A/S. We use dedicated people and clever technology to safeguard our platform. 9.4 Re-activation fees. We also ensure all reviews are published without moderation. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Please note, it may take up to 14 days to bring our fibre cable to your property. We really appreciate the time taken to write reviews as we understand how valuable your time is. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. YouFibre Limited Broadband service How do I book my installation? It may not display this or other websites correctly. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Both fitters were polite and knew what they were talking about. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. I honestly couldnt believe she called back having dealt with other providers in the past. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Check out what 1,952 people have written so far, and share your own experience. 19.10 Complaints. 14.2 Costs if you dont make the Router Equipment available for collection. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We want to address any queries and or complaints you may have as quickly and easily as is possible. Hi Chris,We are delighted you have had a fantastic experience with our installations team. 17.7 Porting Delays. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. No other person shall have any rights to enforce any of its terms. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. The Engineer Jay was patient in waiting for me to arrive home from work. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. This Contract is between you and us. She called back to check up and make sure it was still okay. You may not sell or agree to transfer the internet address to any person. Great customer service is about people helping people. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Thank you very much. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Hi Stephen,Thank you so much for your kind review of Elaine. Hi Jeremy,Thank you for taking the time to leave your feedback. Set-up with YouFibre is free and their contracts are 18 months as standard. Hi Phil,Thank you for taking the time to leave us such a splendid review. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 19.2 You need our consent to transfer your rights to someone else. The PlayStation was not connected.Dustin the Youfibre service engineer came early. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Anyone can write a Trustpilot review. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Get insider tips and the latest offers in our newsletter. JavaScript is disabled. 8.3 You are responsible for setting parental controls. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. 16.1 How we will use your personal information. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. We call things they need to do the Activation Steps. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. 10.1 Loss beyond our reasonable control. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! 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