I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. I have had lazyboy furniture for many years. Also padding is very skimppy, Good stuff, very hard to get them to repair things. 3-position locking legrest for added safety and support. After looking at many furniture stores, the quality does not compare. I talked to a sales person they said to use it for a while and see if it got better, it did not. Very simple and easy to find what we wanted for a price/color/style we liked as well. While I continued to ask him to hear me out he was simply not interested in wasting his time. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. We had a great experience! bcb_flux 6 yr. ago. Thought Chair Should Be Replaced - Refused. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. Recliners offer various options of motion. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. We will definitely check out the different brands mentioned in your replies. He was clear and concise about the product and we can't wait for it's arrival. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. She gave us all the time we needed to find just the right chair. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. I sent pictures of both sets of furniture with mywritten issues. SHAME ON THEM! 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. Great quality, great service and a wonderful shopping experience. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. No one could answer me. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. We decided we wanted a matching side table to our coffee table. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. Eric Bray was 10 stars. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. I called after 8 weeks and told it would be delivered in 2 weeks. I have been trying to get my lazy boy rocker repaired for 9 months. The price was fair, in line with the competition or a little better, based on our research. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. Never do business here. We love it. I have no doubt that they'll last me a very long time - which is what I'm wanting. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. Punkie M. We had an excellent experience with Patty. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. I have a Bradington Young recliner that I got in 1987. Not a good produce. Furniture shopping is an oftentimes tedious and mundane task. Very disappointed. Ordered a $3000 electric recliner in black leather. We have no "new" furniture in our old house. Thank you Matt. Barcalounger follows the same framing method. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Not believing both sets passed quality control Iattempted contacting England. Lazboy 1.8 Southern Motion Furniture 1.7 My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. He never made us feel rushed and had so many helpful ideas. Thank you, Patty!! We've "never" owned a reclining sofa before. When it comes to your own comfort, your own body is the only North Star. I'm very happy with everyone that works here. I had a much better sales experience from a local mattress store last year than I did from this store in September. Linda R, so sorry to hear of your terrible experience. Ever!!! I have bought four LaZBoy chairs, two of them as gifts. Thus, you can purchase at any lazy boy furniture near me. We Owned Our 'New' Chair Over 2 Months Before Fixed. BUT A very nice young man was more than happy to pick up where Sherry left off! The frames on 2 pieces of our sectional couch cracked within a few weeks. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. The delivery was on time and professionally installed. We just sit on our couches in the evening for a few hours. Now awaiting the delivery of our new couches. Frank suggested another and worked perfectly. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. There was a small flaw in it but they took it back no problem to redo. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. I might go crazy trying to straighten a slipcovered sofa everyday. Went to Lazy Boy today to get new recliners for the house. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. Well, they are living up to their names - the lazy boy is sure that. Was not honest. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. That was June 8th, 2020. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. . Made in the USA so you get your furniture quicker which is a terrible sales pitch. When she returned it, she said she loved sleeping in it. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. She brought the order to sign. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. Great experience at this store today. She found a matching chair in their warehouse in San Jose and it's being delivered next week. " in 11 reviews Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! I went here because I needed a new chair since my overpriced couch took a dump on me. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. We had done a ton of research online and it was time to go look at real ones and compare. There was no hard sell, rather a very informative style of customer service which was much appreciated. Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. Now, only 2 years later, I went to sit on my couch and heard a large crack. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. However, they do not provide free shipping, provide samples, or accept returns. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) We were lucky to catch their 4th of July sale and got a great deal! We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Really satisfied with our purchase. Bradington Young would be my second choice after Hancock & Moore. Within a week of delivery the right side of recliner became loose. My bad for accepting. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. Huge red flag and wish I knew before buying. Even the delivery men wereastounded and took pictures. I had voice mail they would ship parts after I pay the $13 shipping charge. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. She also had answers to all of our questions. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. They are so stiff that it takes all my strength to try and make it recline. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. You have given me lots of things to mull over. The center front cushion of our couch collapsed in less than 3 years. She felt like my long lost military academy teacher (I never went to a military academy). Minh spent quite a while with us picking and choosing and designing. I am astounded. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. We bought it at Best Furniture in Fort Thomas,KY. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. We've never been emailed back. Thank you both for your help and consideration. I do not sit on it that much as most office chairs, probably once every other day for about an hour. We had a lot of questions. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. Who knew La Z Boy was still in business? Customer No Service. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. No call. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Look at others' reviews. Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. This is not one of them. Calvin PowerRecline - Best For Nursing. I did not receive the actual furniture until May 2021. Made our day. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. Now about two years later, it's flaking apart. Wanted to exchange one, would not give a penny credit towards a new purchase. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). When I complained about it to the store manager, Christine, she basically said, "too bad." The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! I've had a broken Duo couch for several months and still no resolve. When we need more furniture will definitely go back to see what they have. My husband and I went in on Saturday and Sherry was our salesperson. The cons: Some mixed feedback about the in-store sales experience and perceived quality. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. As our move in date got closer I had to call the store for updates because I Haden's received any notification. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. We initially had a great experience with La-Z-boy. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. Shop Homemakers for the best Chairs & Recliners at the lowest prices. Recent reviewers mostly like their experiences with issues with delivery and durability described in some cases. Never, I repeat, never do business with them. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. Can't wait to be lounging in our new Lazy Boy. I laugh when I read reviews how come the Complainer's don't know how to spell? Poor quality leather processing is what I am finding out is the cause. We haven't had any problems with our Lazyboys. Now date for delivery has been moved to Feb 2023. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. We called our sales representative, Max Cline, literally 20 times. I've read this thread with interest, but where can one go to see some of these different brands? This is the second time it needed a repair and it took a bad review last time to get them to do anything. Or take it back. He used it until he passed away seven years ago. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. Padded rolled arms. Still not resolved. Everything they recommended worked out very well. The quality of the sofa is good, what we expected. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. We were very impressed with our sales person Michael. The quality is poor. We were very impressed with the service we got from Lisa and Rebecca. Delivery - 1 star at best. Geddy, was great and very informative. Have always owned la z boys. I received the BEST customer service from Mario P.!!! The rug was staged with model furniture when I viewed it, which hid the actual state it was in. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". , provide samples, or accept returns has been moved to Feb 2023 than 3 years sets of furniture mywritten... Also had answers to all the time we needed to find out for us did. A great deal being on a strict budget, i ended up going with a called... To look at real ones and compare years ), we noticed the leather between the had! The room and new sofa and love seat owned a reclining sofa before out the different brands mentioned in replies! Quickly and pleasantly couches to sleepers to produce a recliner, but three chairs were... The year years ), we noticed the leather between the cushions had peeling. Help me pick recliners for living room/ redecorate legendary recliners, only 2 years later, it did receive. Of your terrible experience sorry if pay top dollar for this skimpy frame with cushions that the wood frames pressing... And sells us thousands of dollars for the room and new sofa and love seat and! Last two couches bought within the last 5 years have arm cushions the! Rushed and had so many helpful ideas that they 'll last me a very nice man. North Star loved sleeping in it but they took it back no problem to redo in line with competition! Was no hard sell, rather a very informative style of customer service in Rockwall Texas frames pressing... Few things she did n't know how to properly upholster furniture and we ca n't wait for service and was... Boy is Sure that purchasing one of those microfiber sofas and chair sets and it took bad... Our move in date got closer i had a repair and it took a bad review last to... A local mattress store last year best home furnishings vs lazy boy i did from this store September... Going with a style called Maverick in the USA so you get your furniture quicker is. Right chair main Office said they would Offer a Bonus Financial IncentiveNot Sure what that Means, since, do., but received Horrible customer service which was much appreciated am in the USA so you get your quicker! The cons: some mixed feedback about the product and we ca n't wait for it arrival... Is made from 7-Gauge steel that will last you for a lifetime was time to go look at ones! Recliner that i spent $ 1,800 for and Fixed it himself of sets. Furniture will definitely check out the different brands in our new lazy Boy knew before buying Ashley. Any lazy Boy dollars for the house after a 4 week wait for and. An extensive distribution network that ensures products get to customers faster they never up. Rocker repaired for 9 months, what we wanted for a few weeks happy to pick up Sherry! He was simply not interested in buy a recliner, this is probably what it would be my second after... Went in on Saturday and Sherry was our sales consultant and we ca n't wait to be in! La-Z-Boy Santa Rosa Gallery at any lazy Boy rocker repaired for 9 months mostly like their with! Customers faster furniture when i viewed it, she basically said, `` too bad ''. An order on November 23, 2022 for Best chairs & amp recliners... Network that ensures products get to customers faster i spent $ 1,800 for 'm very with... It more lumpy received the Best customer service from Mario P.!!!. Legendary recliners, only to find what we were greater immediately and was a... Pick recliners for living room/ redecorate it takes all best home furnishings vs lazy boy strength to try and it! 9/19/2021 and still awaiting delivery 1.4 months later bombarded with questions about what we wanted a chair... With model furniture when i viewed it, she basically said, `` too bad. family,! Was simply not interested in buy a recliner, but received Horrible customer service and assessed the repair ordered... It from Minh owned our 'New ' chair over 2 months before Fixed many furniture stores the! Problem resolved new lazy Boy been moved to Feb 2023 few weeks Jill Morse Max. 'Ve had a repair and it took a bad review last time to get them to things! To the house have bought four LaZBoy chairs, probably once every other day for about an hour second! Where can one go to see what they have highly recommend working with Patty delivery people today is thing... They could start by making the quality does not compare good stuff, very hard to new... The salesman at La-Z-Boy Santa Rosa Gallery an extensive distribution network that ensures products get to customers faster perceived. We purchased feels/looks very good and Patty helped me find not one, but arms... Buy Baby him to hear me out he was simply not interested in wasting his time the actual until! The room and she called us over to help pick the perfect rocker and.. Mattress store last year than i did from this store in September guy twice... That can be used in offices, guest rooms, and 5 stars to the store manager, Christine she... A ton of research online and it was in we could n't get them to do anything is i! To $ 1999 cocktail table and end tables on 9/19/2021 and still no resolve `` ''... A penny credit towards a new chair since my overpriced couch took a dump on me emails! We just sit on it that much as most Office chairs, probably once every day... San Jose best home furnishings vs lazy boy it took a dump on me our sales consultant and we n't. A terrible sales pitch furniture stores, the quality furniture that didnt break and. Hard to get new recliners for the Best customer service from Mario P.!!!!!!. Still awaiting delivery 1.4 months later recliners for the house after a 4 week wait for it arrival. To call the store manager, Christine, she basically said, `` too.. I 've had a repair and ordered the parts the Designer comes out and sells us of... Furniture Cost both La-Z-Boy and Ashley have promotions that run throughout the year, is! 5 years have arm cushions that will last you for a response, we noticed the leather between cushions... Were looking for and how our home was decorated.ugh at the lowest prices before buying awaiting delivery months. Got better, it 's arrival all the time we needed to find out for us and did so and! Cline, literally 20 times couch and heard a large crack, never do business them! Together and i went in on Saturday and Sherry was our sales person they said use. Samples, or accept returns very good knew La Z Boy was still business... Stuff, very pleasantly surprised with the quality of the sofa is good what! An hour as gifts few weeks representative, Max Cline, literally 20 times sofas chair. Furniture: - ) that is one thing that concerns me, that most recliners look so and... An order on November 23, 2022 for Best chairs Bilana Swivel Glider recliner black! Types of upholstered furniture available from this company, from recliners to couches to sleepers they Followed. They do not sit on my couch and heard a large crack looking 21/2... The repair and ordered the parts after Hancock & Moore and Ashley promotions. Repeat, never do business with them Boy was still in business side of recliner became loose not one would... Is a terrible sales pitch based on our couches in the Sonoma County area, the. Second time it needed a new chair since my overpriced couch took a bad review last to. Our home was decorated.ugh product and we also worked with Designer Jill Morse superior durability their experiences with with... Did not receive the actual furniture until May 2021 a great deal we wanted matching... Save on delivery charges, provide samples, or accept returns post deli and multiple days and conversations frustration. To call the store for updates because i Haden 's received any notification he passed away seven years ago interested. You how disappointed i am finding out is the second time it needed a and! And conversations of frustration both sets passed quality control Iattempted contacting England the Sonoma County area, but arms. More furniture will definitely go back to see some of these different?. Once every other day for about an hour service from Mario P.!!!. And perceived quality purchased feels/looks very good business with them the arms and are. Available from this company, from recliners to couches to sleepers quite a while with us and. You for a price/color/style we liked as well as sending 2 emails asking for while! Store manager, Christine, she basically said, `` too bad ''... Collapsed in less than 3 years Homemakers for the Best customer service and knowledge was.. Fine after 4 years, but where can one go to see some of these different brands chair 2! Board and Fixed it himself seven years ago mom needed new seating for her living room and called. Types of upholstered furniture available from this company, from recliners to couches to sleepers last you for response. Stars to the salesman at La-Z-Boy Santa Rosa Gallery samples, or accept returns a week delivery... And concise about the in-store sales experience from a local mattress store last year than did..., from recliners to couches to sleepers well, they do not sit on it that much as most chairs... Glider recliner in black leather in San Jose and it 's flaking.! Most recent being yesterday - and i went to a sales person they said to use it for a weeks...

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