The service is fully automated to help you file your dispute in under two minutes. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. We will not charge you a fee for using your personal EZ Pass transponder or account. Report Transaction ENTERPRISE CAR TOLLS Mar 26, 2014 $7.50 charge - no clue what it is for. POS REFUND ENTERPRISE CAR TOLLS8778601258. Once youve located your statement, you can view the individual tolls accumulated during your rental. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) How can I confirm that rental credits have been added to my Emerald Club profile? What are the requirements for renting a car? We can help you appeal a Hertz toll charge, a Bay Bridge toll fee, fraudulent credit card charges, and more. For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. info@visitortollpass.com. I asked for a copy of the picture and was informed that the state of texas does not provide them and I have to pay and there is nothing I can do about it. * Toll policy differs depending on the area you rent from . If you paid for your car rental with a credit card or debit card: We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. You may use the cash toll lanes (where available) and pay for your tolls as you incur them. Rental Vehicles | The Toll Roads Are these toll fees I received from Enterprise legit? Free Florida Toll Pass for Visitors: How to Get It + What You State-specific Toll Roads. May cancel our planned September rental from them!!! If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. The TollPass surcharge is capped at $30 per rental period. If this is your preference, please call us: You can also pay for your toll or violation by mail. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. Enterprise Rent-A-Car Class Action Says Drivers Double You're receiving a violation charge, but you've already paid up. However, our standard administrative fee still applies. ERAC Meaning. Replied. Then click on Find Statement. Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. How Much Is That Toll Again?? Whether you are looking to apply for a new credit card or are just starting out, there are a few things to know beforehand. Terms and conditions apply. You're having financial challenges paying the extra charges. You may use your own personally owned transponder in your rental vehicle to pay for your tolls. Our goal is to notify you so that you are alerted as soon as possible. We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. Our TollPass transponder service applies to transponder toll roads in this area and our TollPass service applies to toll roads in the Commonwealth of Massachusetts but the coverage area is subject to change. What do I do if my flight has been delayed? Does Enterprise car rental keep a data base of Quora What are my options to drive on the toll roads covered by the TCC Program in Southern California? The approval process is simple and we work to get What if I lose my membership card or fob? $12.10 per rental day. Our billing system notifies you about each individual toll or violation. A few ways that you can use to pay the toll road fee include: Cash. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Check with the local tolling authority for additional payment information. In addition to the daily charge for the TollPass Service, Owner, its affiliate or a third party may separately charge Renters credit or debit card (or bill Renter, as applicable, for cash rentals) for each toll (or other charge) incurred using the transponder, (24). ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. or call If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of. A customer service representative will review and respond to your inquiry within two business days. Contact your transponder issuer for details on how to use your personal transponder or account with your rental vehicle. or go to Please contact us: By Email: Click the contact us link to send an email to customer service. Failing to pay ERAC toll charges leads to significant legal and financial trouble. Then click on "Find Statement". How can I update my Corporate Contract on my Emerald Club profile? Goofy, and as of 8/8, still (6). The TollPass surcharge is capped at $30 per rental period. You will have separate charges for the TollPass Service that appear on your credit or debit card statement. PENDING ENTERPRISE CAR TOLLS8778601258. What toll roads are covered in Southern California? Accessibility, //htacdn.azureedge.net/sites/htaweb/files/2018-02/htanewlogo.png. Customers may bring their own device but if you bring your own device you do risk being charged twice. https://www.htallc.com/tollpass. We depend on government and toll agencies for all information related to tolls and other violations. Why am I being charged for a toll I already paid for through the toll authority? These toll roads require the use of a transponder. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) If you wish to use a different card to pay for the citation, you can do so on the Citation Payment page. If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. Why have I received a letter directly from local authorities about a violation or toll? Enterprise Made An Extra $18 Because They Didnt Tell Me I , How To Avoid Crazy Toll Charges When Renting A Car In , Enterprise Rent-A-Car fraudulent toll violation Complaints , Florida Finally Gives Tourists a Way to Avoid Rental Car Rip , What Happens if You Get an E-ZPass Violation in a Rental Car, How to Avoid Car Rental Toll Charges AutoSlash, Dollar Car Rental Charged Me $60 For a Single $2 Toll The , Frequently Asked Questions Visitor Toll Pass, Tolls can hold surprise charges for rental-car drivers. The car rental company will bill your credit card once they receive the erac toll charges from the toll authority. The rental company will charge you a processing fee for the inconvenience. There is no TollPass service charge on rental days that you dont use a toll road. Enter your last name and the first six and the last four digits of your credit card if you can't remember your contract number. For fastest service, read these answers first! Terms apply. Can I transfer my Emerald Club free days to someone? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. How can I obtain payment information or a copy of a receipt for my toll charges? Will I earn frequent flyer miles or hotel points when I rent at Enterprise? https://www.htallc.com/tollpass Reddit However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. Whats with all of these tolls on my car rental bill? The following California toll facilities WILL NOT accept this payment method: 91 Express Lanes in Orange County; 10/110 Metro ExpressLanes in Los Angeles; 125 South Bay Expressway in San Diego; I-15 Express Lanes in . What are my options to drive on the toll roads covered by the TCC Program? Florida Finally Gives Tourists a Way to Avoid Rental Car Rip You can choose to opt out and pay $15 for every toll you accidentally go through on your travels. This is ridiculous, if I indeed was responsible for the charge I would have been happy to pay it, why would I not. Toll Charges in the USA VroomVroomVroom, Privacy Policy | Terms of Use | Contact | About | Sitemap. Be sure to request and save receipts for any tolls paid in cash. $11.00 per rental Day. I had my personal transponder in my vehicle, so why am I being billed? Why am I being charged for a violation I already paid to the issuing municipality? Does the TollPass Convenience (TCC) Program cover the Express/HOV lanes in Southern California? If the information provided to us by the toll road authority -. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. Enterprise charge my credit card $7.50 for a plate photo toll charge on the sam houston expressway. (33). How can I find my Emerald Club number if I do not know it? Learn More. (25). These roads are indicated with a If you paid for your car rental with a credit card or debit card: United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. (See Additional Terms and Conditions below). For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass Service. Why am I getting multiple bills for the same rental period? When this occurs, customers pay for their violations or tolls directly to the local authorities. We depend on government and toll agencies for all information related to tolls and other violations. Followed with them on charges, and they informed me toll violation occurred at 3:15 am 7/21, in (11). For the past two months I have been getting ERAC tolls on my credit card account, but I am not renting one of your cars. Accessing your toll receipts is simple. (27). Enterprise Rent-A-Car fraudulent toll violation Complaints 2022 Enterprise Holdings, Inc. All rights reserved. If you prefer to use another card, please immediately call or e-mail us: You can pay for your toll or violation by credit card by using the following link. The TollPass Service charge and the amount of each toll will be charged to the debit or credit card on file with your Rental Agreement and will appear separately from Rental Agreement charges on your credit or debit card statement. Replied. For information on toll charges contact the Highway Toll Administration at Then, click "Find Statement". Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. e-Tolls | Toll Receipt Lookup Tolls vary dependant on the road used and the length of the journey. In most cases, the administration fee charged by ERAC might exceed the entire toll amount. With DoNotPay, you can successfully dispute toll surcharges and save a great deal of money. Difference Between Charge Card And Credit Card Top 3 List. Phone: 587-349-5880 Fax: 403-543-6099. (22). Why am I getting multiple bills for the same rental period? Enterprise Rent-A-Car credits customer $4,000 after Go Public (877) 765-5201 (31), Defendant Enterprise Holdings, Inc. d/b/a Enterprise Rent-a-Car any tolls, as well as the daily fee, to the drivers credit card. If your vehicle is not equipped with an installed transponder device or if you have not activated your installed transponder device or you utilize toll roads without otherwise paying the applicable toll, we will automatically enroll you in our TollPass Service. ERAC TOLL 853656953 Learn about the "Erac Toll 853656953" charge and why it appears on your credit card statement. Budget Rent a Car. ', By Email: Click the contact us link to send an email to customer service. The car rental toll program is offered in different ways, depending on where you rent. If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. What happens if I drive on a toll road? no contact from their research team who I am told will ask for a receipt to prove our Rent a Transponder. Debit or credit card. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. 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