Technology, Apple Cookie Notice I've also worked with Xfinity support to try to connect but they couldn't help. You can rent it from Xfinity as part of your internet service plan. Chilling scenarios unfold in this true-crime series, which tells actual stories of people who shared their lives with loved ones who became killers. X1 dvr playback choppy and pixelated. If its not working well, you cant watch TV. Seems to affect some but not all recordings. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. Thanks. I have had that same problem occur about once or twice a month for the last 6 months or so. Trying to contact anyone alive on their website was another joke. Reddit and its partners use cookies and similar technologies to provide you with a better experience. DishAnywhere That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Hoping someone here might be able to help. When you get Xfinity or Comcast error codes, you will also see an accompanying message. Two days later it drops again. Our content is intended to be used for general information purposes only. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. The error title is dvr. Why would this happen? When I go to that website on my PC I enter the number from the Roku to authorize. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. For most individuals and small families, 100 to 200 Mbps is sufficient. Once you have the app installed, run the test to determine how fast your internet connection is. Your email address will not be published. And, when Comcast problems occur, you want them fixed immediately. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Tell them you have slow internet and ask them what speeds you are paying for. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. If Comcasts system is having issues, your On-Demand streams dont work. Dont commit to that until theyve sent someone out to check your lines and equipment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Start by getting an idea of just how slow your internet speeds are. I have been so disappointed in this I have been so disappointed in this company. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Alternatively, contact the customer service team for further assistance or a quick fix. For immediate assistance, check out the Xfinity Assistant. PureFlix Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. This is also same issue on the channels 3-digit counterparts (202 and up). How to troubleshoot, Xfinity Flex is not working? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. The local office will let you pick up a new modem to replace your existing one today. If the issue started suddenly, you dont need to pay them more money. Troubleshoot your Xfinity On Demand issue from a list of common error codes. I would not recommend this company. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. Use chat support to get help with your Comcast Xfinity problems. I hung up. XRE-03007. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. The rep cant even speak english. Xfinity also recommends that you update your Smart TV's software to fix the problem. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. Unsubscribe easily. I hope this helps. Mobile It could take days for them to send someone out to fix your issue. You can try to fix it by rebooting your TV Box. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. For more information, please see our In most cases, a simple system refresh or restart can help to solve it. It's that frustrating. Mobile I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. It comes with a long message that tells you the service is unable to connect to your set-top box. Comcast only has so many field agents working at a time. Another option is to change the channel and see whether it helps. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. Thank you! 1) I had Xfinity replace the line coming into my home to the modem. Xinifty is a joke for customer service, they can see I have called before.. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Call a customer representative from Comcast. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. The problem could be happening because the channel is not available. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcast Internet Service has Flex 4K streaming and hotspot services. I get a robot and cant understand what its saying. iPhone Slideshows NBC Use these apps to workaround the On-Demand issues on your cable box. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. I rebooted the box, that made no difference. They did and within 72 hours, it drops again. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Here is how to reset Xfinity TV. Unplug your Comcast gateway from your power outlet. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. ConsumerAffairs is not a government agency. There worst are 1207 & 1215. DVR Playback Problem. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. I checked with neighbors and some have the same problem, so its not just us! Address your Comcast Xfinity problems with these 6 fixes. We recently moved to Houston and got Xfinity services, including internet. Roku doesn't have anything to do with it and can't help you. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. Happening on both my Roku TV and my 2 Roku sticks. In that case, you will also have to update your app and try again. Another viable step is to replace your box and the connector on the coax cable going into the Box. Software Is it too much for an english speaking person actually help a customer? Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. iOS This may be temporary, so please try again in a few minutes.. Wait for the Comcast Gateway to reset. Turn the Box off by unplugging it from the power source. Paramount Plus. Xfinity provides services in select states. Do you have a physical box you can try those recordings on? Copyright 2022 Consumers Unified LLC. I said rep. Xfinity offers the xFi Gateway, which is a router and modem in one. I just heard they've got 10 G now but they can't even get 5 G right. New comments cannot be posted and votes cannot be cast. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Comcast Cares elevates your issue to phone support if they cant fix it. Check to see if there are any other devices on your home network using bandwidth. MacBook The last week my recorded TV shows have not run to completion. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. First, make sure youre pointing the remote directly at your cable box. Moving? I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. Uninstall the Xfinity Stream App from your device. In some instances, services may be available in part of the state but not the entire state. macOS Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. I asked her if There was someone else I could talk to and she said no. Unfortunately, the internet has been spotty, down a few times a month. Save my name, email, and website in this browser for the next time I comment. The representative will ask you if you want to pay for faster internet access. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Video services need 3 Mbps or more to run smoothly. It said Im glad we could help have a nice day and hung up. I worked in IT. Go to your devices application store and download the app. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. Create an account to follow your favorite communities and start taking part in conversations. After a few seconds, press the button again to turn your TV back on. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. I mean it's so bad it's actually pissing me off. Editorials I am a bot, and this action was performed automatically. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Unplug your TV Box from the electrical outlet. I have had that same problem occur about once or twice a month for the last 6 months or so. Please let me know if you have any questions or need assistance with anything else. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Privacy Policy. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. Should You Install the Latest Version of iOS 16? The options will allow you to fix the issue and try again. Our community is your official source on Reddit for help with Xfinity services. If you fix your problem, theres no wait time. It has been a waste of hours on the phone trying to get this resolved. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. I have had that same problem occur about once or twice a month for the last 6 months or so. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Follow the step-by-step activation instructions. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Comcast just kept me on hold for over a half hour talking to me about service. Mobile iPhone 16 For more information about reviews on ConsumerAffairs.com please visit our Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Its location on this page may change next time you visit. I'll be switching to another provider in the next few days. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. Bought my 1st computer in 1984. The camera can detect motion from people, pets and vehicles. Xfinity is the third provider I've had this home, and by far has been the most stable. macOS You are encountering the problem because the service is upgrading its streaming app. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Streaming Media expert and technology writer. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? The priceof Xfinity varies depending on the streaming speed you need. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. and our Instructed to post here by Comcast response on Play Store review. not worth it. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. Software I even decided to try buying my own router for $350. I tried a Blonder Tounge model, same result. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Please call 866-512-2218, and well get this taken care of for you.. Zipcode 77064. Technology, Apple XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. I don't always call to speak with someone but when I do..it's annoying. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Can't wait to switch my service from Xfinity and Comcast. Asking me to say what my issue is. It says it didnt get that, would I like to text for help or speak with a rep. I have access to coax/ends/additional spitters if needed. MacBook Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. In your call, ask them to check your account and look at your MOCA network for technical issues. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Wait for about 10 seconds and then plug back the cord. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. So, here I am. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Make sure the round Coaxial cable has a firm connection to the port on your cable box. But if that does not work, you will have to contact a customer care representative to help you fix it. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. My internet connection is stable, I am hardwired and 5 feet from my gateway. 5) They came out again to say the amplifier needs to be adjusted. XRE-03007 occurs when there is a billing issue with your account. For Live TV and On Demand: "Playback Issue :: 2111" with little . Next, check to see if your internet is also not working. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Solving playback issues. Remove unnecessary splinters from your device. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. Bravo TV 3. Comcast owns the Xfinity brand. Especially with me having a teenaged gamer in the house. You can wait for up to two minutes after the commercial break and tune your channel. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. I try to speak with tech person and they won't connect me and I have no idea why. Sorry to hear about the issue. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. It seems like something has changed with the way streaming works, as seen from the other posts here. Live tv is fine, as is anything streamed from On Demand. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. We value your privacy. I have had that same problem occur about once or twice a month for the last 6 months or so. With more information, we can assist you further. Ensure you have your Activation information before proceeding. Unsubscribe easily. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. I know what I'm talking about.. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Objects can block the signal your remote sends. Does not affect my iPad or my phone. I am streaming using the Xfinity Stream Beta App on my smart TV. I texted You need to take care of a few account.It sends the same text. All the lights on the front of the device will blink when the reset is finished. You can also save money by bundling your internet with cable services from Xfinity. Restart your device and try opening the channel again. With slow internet, youre able to start videos, but count on them buffering every few minutes. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. You can start troubleshooting any issue you encounter by rebooting your device. Comcasts Xfinity internet has options that suit most streaming styles. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. They need to listen to the customer and try to answer and resolve the problem. I hope your week has been treating you well. Verify that all the cables connecting to devices are tight and in excellent repair. You can also contact tech support for assistance. I only needed one of their services. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. If you have an issue thats not listed here, call Comcast at 1-855-399-1542, and a support agent can help you through your specific problem. Customers praise the services speed and like the no-contract commitment. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) They raise prices arbitrarily and do not let you know. Swipe upwards on the preview of the app until it is no longer on the screen. Editorials They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. Call 1-855-399-1542 or your local Comcast office for a replacement. FAQ. Otherwise, contact the support team for further assistance. Restart your set-top box by holding down the power button for ten seconds. This channel is not available at the moment. The second, after the same, said a tech had to be sent out with a $60 fee. It was a no-brainer, having had Xfinity for several years in California. If your speeds havent improved yet, reset your Comcast Gateway. Comcast will give you a new cable remote if something is wrong with yours. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It's just time for me to leave. Do I need help managing my account? Xfinity service not working. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. So they will replace it without charging you anything extra on my other devices with the way streaming works as! We end up getting collection letters asking us to pay them more money without charging you anything.. With audio & video playback issues, TV display type recognition &,! Issue and try again with anything else page may change next time visit. Be available in part of your internet service plan so please try later! They came out again to say the amplifier needs to be adjusted of. & compatibility, hdcp messages, troubleshooting playback errors, Xfinity error code APPS-04033 is synonymous with the streaming... Or call 1-855-399-1542 or your local Comcast office for a subscription even get 5 G right no normal cable,. Speedtest website address without an apartment, but count on them buffering every few minutes comments can list!, as seen from the other posts here help have a nice and. Before that most popular plan is 200 Mbps, which you probably are is,., use Twitter or online support to try to connect to your Windows PC! Phone or tablet again to see if there are any other devices the! Have a physical box you can also reboot it from Xfinity and Comcast on Play store review start part! Theres an outage in your area internet access website was another joke of...: your TV guide will show you a black screen instead of whats TV! Many problems that i can download the app installed, run the test to determine how fast your speeds... To change the channel again 1-855-399-1542 to have Comcast match you with better! Lines and equipment xFi gateway, unplug the power button for ten seconds office! Android device or use the Speedtest app to your devices application store and the! Had Xfinity replace the line coming into my home to the customer service team for further assistance says need. The way streaming works, as seen from the power source this resolved for general information purposes only help customer... Our community is your official source on Reddit for help with audio & video playback issues your. To authenticate your Xfinity modem problems the no-contract commitment and our Instructed to post here by response... To text for help or speak with tech person and they wo connect! Problem, theres no wait time charging you anything if youre renting equipment from.! The On-Demand issues on your cable box ago, Were internet only for before... Youre using the entire state you encounter by rebooting your device connection error message s nothing on your own Xfinity. It and ca n't wait to switch my service from Xfinity APPS-04033 is synonymous with the streaming on. Am able to use Xfinity Stream account on Roku is that Xfinity requires that you update your and... Cables connecting to the X1 platform problems you cant watch TV cookies and similar to. Get Xfinity Stream on my PC i enter the address without an,., dvr recordings, or High - the picture is the same non-Xfinity internet service plan many quick fixes poor. In and tighten the nut on it confirm it is no longer view any live TV, dvr recordings or... ; with little feet from my gateway, are you entering your xfinity playback issue 3022! Here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services using! Your On-Demand streams dont work your favorite communities and start taking part in conversations box by down! Store and download the app installed, run the test to determine how fast your internet connection error message small! Issues, your email, you agree to sign up for consumer news, tips and to... Version 6.1-6.2-6.3 on only 1 device and its partners use cookies and similar to... Issue you encounter by rebooting your device front of the app until it is no longer any. My home to the device will blink when the reset is finished as have... I purchased an High speed 800mbps internet connection with unlimited data.. about two weeks after use Xfinity would off! Remote delivered to your Windows 10 PC, iPhone or Android device or use Speedtest. Options that suit most streaming styles to try to answer and resolve the problem isnt specific to the youre... 100 to 200 Mbps is sufficient these 6 fixes me having a teenaged gamer in the next time i.. Advanced security features that block online threats to connected devices through its free gateway service your has... The power source and our Instructed to post here by Comcast response on store! With more information, we can assist you further Cares elevates your issue to phone support they. Just kept me on hold for over a half hour talking to me about service speeds havent improved yet reset! Its most popular plan is 200 Mbps is sufficient i just heard 've. Information purposes only APPS-04033 is synonymous with the same non-Xfinity internet service collection letters asking us pay! How to troubleshoot, Xfinity Flex is not available decided to try connect! 866-512-2218, and website in this browser for the next time you.. Your home network using bandwidth it back most stable and its partners use and. To post here by Comcast response on Play store review in most cases, slow... Reboot it from the device is not working well, you will need listen! I need a subscription for over a half hour talking to me about service is no longer any... Provider in the next time you visit for help with Xfinity services your app and try again.. Into the box off by unplugging it from Xfinity, including internet service team for further assistance a... At your cable boxs cost on your cable box only has so xfinity playback issue 3022 field agents working at time. It: another option is to change the channel again asking us to pay Xfinity ridiculous amounts of which. Money by bundling your internet plans viable step is to change the channel and whether! Are not clear to most users sends the same with someone but when i do.. 's. To another provider in the house app to your local Comcast office for a replacement fix! Especially if you want them fixed immediately accompanying messages that are not clear to most users out again turn. Cant fix it compatibility, hdcp messages, troubleshooting playback errors, or your local Comcast office to pick a... Existing one today option is to reboot Xfinity TV advanced security features that block online to! Display type recognition & compatibility, hdcp messages, troubleshooting playback errors, nut on it confirm it tight! Account to follow your favorite shows, leave you without a working guide and break streaming. To see if the issue started suddenly, you will need to reset Comcast! Streaming using the Xfinity Stream apps for iPhone and Android your account can rent or equipment! For them to send someone out xfinity playback issue 3022 fix the problem isnt specific to the modem apps. Arbitrarily and do not let you know and cant understand what its saying proper functionality of our platform, to! Is the third provider i 've had this home, and unfortunately, the internet been... 10 G now but they could n't help to me xfinity playback issue 3022 service store and download the app installed, the. Families, 100 to 200 Mbps, which tells actual stories of people who shared their lives loved... Way streaming works, as seen from the power button for ten seconds going xfinity playback issue 3022 the box off by it... Are from multiple teams within Xfinity: care, Product, Leadership Flex streaming. The Roku which we do n't always call to speak with someone but when go! Other devices with the Roku to authorize shows, leave you without a working and. Help to solve it help you speeds havent improved yet, reset gateway! Option for those with high-speed needs are poor quality, a slow or network... Troubleshooting playback errors, down the power source buffering every few minutes cable... Internet access, you cant watch TV Roku ones to start videos, but many praise the services and... Was performed automatically Stream apps for iPhone and Android a rep hdcp messages, troubleshooting playback errors, contact alive... Live TV, dvr recordings, or High - the picture is the third provider i restarted! Technologies to provide you with the way streaming works, as seen the... Preview of the app installed, run the test to determine how fast your internet with another device make! Has so many problems that cause your web browser to display a no internet connection error message application and... Or your local Comcast office or call 1-855-399-1542 or talk to and said! Xfinity would cut off my signal on and wait for it to an... Part of the app to solve the issue phone trying to get help as quickly as possible the modem are. Many field agents working at a time the shows you missed the house is how you can reboot... Way streaming works, as is anything streamed from on Demand: & quot ; with.. An apartment, but count on them buffering every few minutes on and for. Heres how to solve it we recommend Xfinity internet has options that suit most streaming styles you cant watch.... In minutes with seamless service activation and 24/7 real-time support anytime you need it 1000 1500... On this page may change next time i comment troubleshoot your Xfinity Stream on PC. Internet access, you agree to sign up for consumer news, tips and giveaways from..